Communication Highly Impressionable We had the pleasure of Allen Sarkissian being assigned to our company as the "Customer Success Manager" and it was truly a pleasure to have him on our side. We experienced some challenges from our data transfer and Allen tackled them 1 by 1 and his communication was outstanding. There were also a few instances where other members from his team jumped in to help out and they showcased the same level of support that he did. It isn't too often that I experience the level of support that Allen and his team showcased and it was highly impressionable. We recently celebrated our 1 year on Service Titan and I know I will be forever grateful for all the support we have had.

They should be ashamed of themselves. They should be ashamed of themselves. They withdrew money out of our account for two months for a service they didn't activate. I'm still trying to have the issue resolved. In addition, the onboarding is not company specific or personalized. Be prepared to hear 'check the training database'. Once the sale was made, we never heard from our salesmen again asking how the process was going. Please do your research before purchasing this product. There are better options out there. Companies like this are the ones that deserve to fail.

Absolute horrible experience Absolute horrible experience, they promise the world, and when it comes time to deliver, they provide nothing less than 1 star service. They are trying to lock my small business into a 2 year contract that is vague and catered to their defense, which would be ok if they delivered on what they promised. After repeatedly dropping the ball throughout integration and data import, they tell us that we have to MANUALLY do payroll? wasting our time and our money. I could make this review much longer, but please beware of this company, look at their google reviews, they are all the same. Locking people into contracts and sending them to collections. BUYER BEWARE Update: SERVICE TITAN, If “your sorry” then do something to fix it, don’t fill me up with empty words and promises.

Runs well 99% of the time Runs well 99% of the time. It is very streamline. If there is ever any issues an email will usually be sent out and a fix will be there shortly after. The help center is very quick to respond and help. Any time suggestions are made to make the software run better it is actually taken under consideration and not ignored.

Worth Every Penny!! Moving to Service Titian was the best decision our company has made! We have been live for 2 years and seen significant growth, increased efficacy & accountability across our entire company thanks to this software! Onboarding was grueling but we were warned that it was going to be a lot of work and we would get as much out of it as we put in, our Onboarding Specialist Erin was AMAZING and our Success Manage Victor is AWESOME! It is worth every penny we pay for it!!