Patty
USWorst experience!! Worst experience!! There were multiple issues from the beginning of the onboarding process. Reached out once a week with issues that were never resolved. We signed a contract for 1 year. Requested to cancel after a year, and was told we could not cancel...that the contract auto renews if you don't cancel before the year end. We were given promises by the sales person that the program would do things that it did not do. We were having trouble using the system, techs had issues and we requested to have someone come out and help us figure it out...was told that was not an option. I would not recommend for any small business!
Emilie Schimmel
USOur current CSM Our current CSM, Rae Phillips, is awesome. So thorough and fantastic at follow through. She leads, advises, coaches, encourages, and problem solves like a boss.
BB
USOur CSM Rules! Victor has been an excellent business partner. No problem is too small or too big for him to help us through. He's quick to offer alternative solutions when we need them, and is in tune enough with our business model and how we operate to offer relevant solutions for us. Huge fan!
Alex Dukhin
USThe best software for home services. The onboarding and post live support is fantastic. They are always updating the product based on user feedback. The best software for the home services industry that is available.
Dana
USWe are on our 2nd year of operating our… We are on our 2nd year of operating our business on Service Titan. It takes the first full year to completely adapt and get your processes flowing. We have had 5 specialized individuals really take us to the next level operating on Service Titan. We added two Pro Products the past year implementing them had a few bumps but we were able to get additional help on getting the most out of them. We look forward to continuing to work with our Customer Success Manager to keep up learning and grown to maximize it for our company!