Great customer service My order had been damaged during shipping. Hatch Chile Store resent the order, no questions asked, for me. We are anxiously awaiting our package, and hopefully the carrier will be more careful this time! Thank you for your prompt response to this issue and for helping us to get our order.

Great Fresh Hatch Chiles We ordered fresh Hatch chiles, which arrived promptly and were in perfect condition. There were a lot! We made four batches of fresh red Hatch chile sauce from a recipe on the internet. It was easy and did not take long to make each batch. Making four batches, the time added up, but we now have them individually frozen, and each one will get a different use. They were incredibly delicious and just hot enough (these were medium heat chiles.)

Great Service and Great Chile Being late in the season I had questions about freshness and shipping. Everyone I talked to via email and the chat was prompt and informative. My chile shipped on a Tuesday, arrived on Wednesday, and I roasted it that Saturday. If I am unable to get chile in stores here in Florida again next hear I will definitely be ordering again from the Hatch Chile Store.

Great Logistics The company sent the exact items I ordered, in tact, prompt delivery so the green chili was here before Christmas and I will be able to make Green Chili Stew for Christmas. The only reason I rated this company with a 4 & not a 5 is because this rating request was sent a week before I made the chili stew so I had no way of knowing what the Chili tasted like. If rating request had been sent after Christmas I might have given them a different rating.

I am a little disappointed with the…minor problem I am a little disappointed with the time it takes to receive my order, even asking about it takes longer than other companies to get a reply.. Love the product,, nothing like roasted green chiles anyone that’s had the. Know what I mean, they are delicious