Very satisfied! Order was processed quickly. And received when promised. The glasses were packaged very well and received without breakage. The glasses look more beautiful than the pictures! Extremely happy and satisfied. Thank you Urban Bar!

Beautiful glassware, great staff, long timeline PROS: Absolutely beautiful glassware, incredibly helpful and friendly staff, well packed. CONS: High skipping cost, glasses often out of stock, fulfillment hick-ups. My orders took a very, very long time, with month+ long delays caused first by US Customs (blocked warehouse restocking), then by my own stupidity (wrong address), and then by an oversight by UrbanBar (didn't ship). However, every step of the way the staff were helpful, friendly, and quickly responded. In the end I had incredibly beautiful glassware that outshine high end cocktail bars. I would order again immediately and recommend them to everyone.

Covid problems Covid problems. Two tries and delivered to wrong address. Communication quite difficult but that’s partly because no one was in the office because of Covid. I feel like they shouldn’t have been shipping if they couldn’t manage but this is a weird situation Edit: would also like to state that FedEx Made this much more difficult than it should have been. Honestly, I have much better luck with UPS in the states.

I ordered a couple glasses and received… I ordered a couple glasses and received 2 emails noting that they had received my order and the second one that my order was "complete" and that it would be received in 4-7 business days. No where did it tell me if/when my order shipped or when it would ship or a tracking number. I emailed the company and someone from accounting replied with a tracking number. Why couldn't that be included in the emails a customer gets so they can see when it will arrive. That's how most companies handle it for online orders

Great Glassware & Service The glassware I ordered was a gift for my daughter and son-in-law. They gave the glasses a rave review for style and quality. I appreciated the speedy delivery service; Urban Bar had the package delivered in time even though I was late in ordering. I will be ordering more glasses!