Beautiful glassware, great staff, long timeline PROS: Absolutely beautiful glassware, incredibly helpful and friendly staff, well packed. CONS: High skipping cost, glasses often out of stock, fulfillment hick-ups. My orders took a very, very long time, with month+ long delays caused first by US Customs (blocked warehouse restocking), then by my own stupidity (wrong address), and then by an oversight by UrbanBar (didn't ship). However, every step of the way the staff were helpful, friendly, and quickly responded. In the end I had incredibly beautiful glassware that outshine high end cocktail bars. I would order again immediately and recommend them to everyone.

I ordered a couple glasses and received… I ordered a couple glasses and received 2 emails noting that they had received my order and the second one that my order was "complete" and that it would be received in 4-7 business days. No where did it tell me if/when my order shipped or when it would ship or a tracking number. I emailed the company and someone from accounting replied with a tracking number. Why couldn't that be included in the emails a customer gets so they can see when it will arrive. That's how most companies handle it for online orders

Beautiful Glassware Beautiful Glassware! Helpful customer service. Ordered the 1910 Nick and Nora and 1910 Gold Retro Fizz. Both are absolutely stunning. Had one of the 1910 Gold Retro Fizz arrive chipped but UrbarBar sent a replacement straight away. Communication was easy and accommodating.

I was very pleased with the experience. The wee dram sized whisky glasses were as described and promptly shipped. Packaging and postage was pricey, but given the need to pack them carefully, which they truly did, and shipping from the UK to the US, it was actually the proper price. (I reduced the unit cost by ordering more of the glasses.) I was very pleased with the experience.

No shipping email sent..Poor quality Strainer No shipping email sent... I inquired on the order status after 9 days and was informed via email that the item was shipped fedex and would be arriving the next day. One of the products that arrived (Copper Calabrese Strainer) broke on its first hour of use behind our bar. I would not purchase the Calabrese Strainers again. Glassware is excellent.