US website and Contact Us performs badly US website performs badly. I could not even use a credit card because only the PayPal field would show. The US website, contact phone number, and contact email all have serious problems and I cannot use them for enquiring about my order. The site did not allow me to create an account when ordering. When submitting the contact email form I am prompted for login credentials and taken to a dead page. The US contact phone number 1-800-460-9051 rings a couple of times then goes dead. Very bad user experience and so far can’t even contact the company.

Covid problems Covid problems. Two tries and delivered to wrong address. Communication quite difficult but that’s partly because no one was in the office because of Covid. I feel like they shouldn’t have been shipping if they couldn’t manage but this is a weird situation Edit: would also like to state that FedEx Made this much more difficult than it should have been. Honestly, I have much better luck with UPS in the states.

Excellent service from UK support Customer service in the UK is excellent. They were very helpful when the glasses I ordered did not arrive in time from their US warehouse in tracking down the glasses and ensuring they were eventually delivered. The glasses arrived three days later than promised on the website.

Have made a couple of orders of… Have made a couple of orders of cocktail glasses from Urban Bar. Both arrived incredibly quickly from the UK to Colorado USA! Although packing was great, one order did arrive with a broken glass. I contacted customer service and the item was reshipped, no questions asked. The glasses are high quality and beautiful. The website images accurately represent the products. I enjoy my home cocktails in these glasses nightly!

Good luck, half the stuff on their site is out of stock For the second time urban bar has cancelled an order of mine due to breakage at their warehouse and are unable to complete my order. They say they’re canceling my order and gave me no other options. It seems they have decided not to restock many of the glassware from their site. Beware, they might just cancel and refund your order for no reason. Update: Urban bar shipped me the glassware I needed at no charge. Far above and beyond what was necessary. Thank you!