Got some speakeasy style coupes Got some speakeasy style glasses. They are gorgeous and I couldn't find anything remotely this nice anywhere. When they arrived I was even happier; the premium pricing and the shipping are worth it. Plus, I like that I can order 1-2 more if I have breakage. Overall, highly recommend.

$80 of missing products, I had to catch the error. I bought two mixing glasses and two jiggers over Black Friday weekend. The jiggers arrived and Urban Bar marked my order as fulfilled. Both mixing glasses ($80) did not arrive. I emailed twice and six days after I reached out they simply refunded the mixing glasses. I get when there are issues with inventory and order volume; but the fact that I had to catch the error, they took very long to reply, and then they can't get me the product to make it right makes it hard for me to trust these guys.

Excellent service I ordered these glasses for my wife as a Christmas gift. A week went by and I hadn’t received shipping notifications, so I emailed, and we discovered the glasses I had ordered were currently out of stock. Other suggestions were made, and I chose these, and they arrived within 2 days. An offer was made to discount the items AND pay for shipping because of the delay. Not only are the glasses gorgeous, my wife happy, but the customer service is exceptional. Thank you!

I ordered a couple glasses and received… I ordered a couple glasses and received 2 emails noting that they had received my order and the second one that my order was "complete" and that it would be received in 4-7 business days. No where did it tell me if/when my order shipped or when it would ship or a tracking number. I emailed the company and someone from accounting replied with a tracking number. Why couldn't that be included in the emails a customer gets so they can see when it will arrive. That's how most companies handle it for online orders

No shipping email sent..Poor quality Strainer No shipping email sent... I inquired on the order status after 9 days and was informed via email that the item was shipped fedex and would be arriving the next day. One of the products that arrived (Copper Calabrese Strainer) broke on its first hour of use behind our bar. I would not purchase the Calabrese Strainers again. Glassware is excellent.