Have made a couple of orders of… Have made a couple of orders of cocktail glasses from Urban Bar. Both arrived incredibly quickly from the UK to Colorado USA! Although packing was great, one order did arrive with a broken glass. I contacted customer service and the item was reshipped, no questions asked. The glasses are high quality and beautiful. The website images accurately represent the products. I enjoy my home cocktails in these glasses nightly!

Covid problems Covid problems. Two tries and delivered to wrong address. Communication quite difficult but that’s partly because no one was in the office because of Covid. I feel like they shouldn’t have been shipping if they couldn’t manage but this is a weird situation Edit: would also like to state that FedEx Made this much more difficult than it should have been. Honestly, I have much better luck with UPS in the states.

Love these coupe glasses My husband was absolutely delighted by these couple glasses. The glass is crystal clear and a nice thickness, not so delicate that you’re afraid to crush it when you wash it, but with a classy slimness. The gold rim is lovely and does not look like it will tarnish or chip off easily.

Great customer service Great customer service. Decanter I got was broken during shipping, a new one was sent out. The replacement didn't break but had the same packaging problem, need to secure the topper from becoming a wrecking ball. Glasses I got were as expected and packaged well. Would get glasses again but not a decanter.

Very satisfied! Order was processed quickly. And received when promised. The glasses were packaged very well and received without breakage. The glasses look more beautiful than the pictures! Extremely happy and satisfied. Thank you Urban Bar!