Great customer service Great customer service. Decanter I got was broken during shipping, a new one was sent out. The replacement didn't break but had the same packaging problem, need to secure the topper from becoming a wrecking ball. Glasses I got were as expected and packaged well. Would get glasses again but not a decanter.

Excellent service I ordered these glasses for my wife as a Christmas gift. A week went by and I hadn’t received shipping notifications, so I emailed, and we discovered the glasses I had ordered were currently out of stock. Other suggestions were made, and I chose these, and they arrived within 2 days. An offer was made to discount the items AND pay for shipping because of the delay. Not only are the glasses gorgeous, my wife happy, but the customer service is exceptional. Thank you!

Good luck, half the stuff on their site is out of stock For the second time urban bar has cancelled an order of mine due to breakage at their warehouse and are unable to complete my order. They say they’re canceling my order and gave me no other options. It seems they have decided not to restock many of the glassware from their site. Beware, they might just cancel and refund your order for no reason. Update: Urban bar shipped me the glassware I needed at no charge. Far above and beyond what was necessary. Thank you!

No shipping email sent..Poor quality Strainer No shipping email sent... I inquired on the order status after 9 days and was informed via email that the item was shipped fedex and would be arriving the next day. One of the products that arrived (Copper Calabrese Strainer) broke on its first hour of use behind our bar. I would not purchase the Calabrese Strainers again. Glassware is excellent.

The Most Beautiful Bar Glasses! Besides having the most beautiful bar ware, especially the bar glasses of any kind, their customer service couldn't be more helpful. The only negative is the cost of shipping for U.S. shipping but at the end of the day it's worth the cost when you receive the exquisite bar glasses which by the way are priced very reasonably.