Excellent service from UK support Customer service in the UK is excellent. They were very helpful when the glasses I ordered did not arrive in time from their US warehouse in tracking down the glasses and ensuring they were eventually delivered. The glasses arrived three days later than promised on the website.

Beautiful glassware, great staff, long timeline PROS: Absolutely beautiful glassware, incredibly helpful and friendly staff, well packed. CONS: High skipping cost, glasses often out of stock, fulfillment hick-ups. My orders took a very, very long time, with month+ long delays caused first by US Customs (blocked warehouse restocking), then by my own stupidity (wrong address), and then by an oversight by UrbanBar (didn't ship). However, every step of the way the staff were helpful, friendly, and quickly responded. In the end I had incredibly beautiful glassware that outshine high end cocktail bars. I would order again immediately and recommend them to everyone.

Great customer service Great customer service. Decanter I got was broken during shipping, a new one was sent out. The replacement didn't break but had the same packaging problem, need to secure the topper from becoming a wrecking ball. Glasses I got were as expected and packaged well. Would get glasses again but not a decanter.

US website and Contact Us performs badly US website performs badly. I could not even use a credit card because only the PayPal field would show. The US website, contact phone number, and contact email all have serious problems and I cannot use them for enquiring about my order. The site did not allow me to create an account when ordering. When submitting the contact email form I am prompted for login credentials and taken to a dead page. The US contact phone number 1-800-460-9051 rings a couple of times then goes dead. Very bad user experience and so far can’t even contact the company.

I was very pleased with the experience. The wee dram sized whisky glasses were as described and promptly shipped. Packaging and postage was pricey, but given the need to pack them carefully, which they truly did, and shipping from the UK to the US, it was actually the proper price. (I reduced the unit cost by ordering more of the glasses.) I was very pleased with the experience.