Great customer service Great customer service. Decanter I got was broken during shipping, a new one was sent out. The replacement didn't break but had the same packaging problem, need to secure the topper from becoming a wrecking ball. Glasses I got were as expected and packaged well. Would get glasses again but not a decanter.

Excellent service I ordered these glasses for my wife as a Christmas gift. A week went by and I hadn’t received shipping notifications, so I emailed, and we discovered the glasses I had ordered were currently out of stock. Other suggestions were made, and I chose these, and they arrived within 2 days. An offer was made to discount the items AND pay for shipping because of the delay. Not only are the glasses gorgeous, my wife happy, but the customer service is exceptional. Thank you!

Good luck, half the stuff on their site is out of stock For the second time urban bar has cancelled an order of mine due to breakage at their warehouse and are unable to complete my order. They say they’re canceling my order and gave me no other options. It seems they have decided not to restock many of the glassware from their site. Beware, they might just cancel and refund your order for no reason. Update: Urban bar shipped me the glassware I needed at no charge. Far above and beyond what was necessary. Thank you!

New to this product also very satisfied… New to this product also very satisfied with my order! Would recommend to all family and friends. My purchase included bedding and a sweater I am going to purchase more ASAP. Makes a really nice gift packaged so nicely too. Thanks from Michigan|4

I purchased the Urban Bar Brown Leather… I purchased the Urban Bar Brown Leather Bag and it was delivered on time. Quality seems good but this bag is not brown. It's more gray and has me questioning whether or not it is actual leather. I looked into how leather is classified, often times businesses get away with terms such as "handmade leather" or "genuine leather" when it's actually not real leather. Would not recommend purchasing for the current price of $400+