Beautiful glassware, great staff, long timeline PROS: Absolutely beautiful glassware, incredibly helpful and friendly staff, well packed. CONS: High skipping cost, glasses often out of stock, fulfillment hick-ups. My orders took a very, very long time, with month+ long delays caused first by US Customs (blocked warehouse restocking), then by my own stupidity (wrong address), and then by an oversight by UrbanBar (didn't ship). However, every step of the way the staff were helpful, friendly, and quickly responded. In the end I had incredibly beautiful glassware that outshine high end cocktail bars. I would order again immediately and recommend them to everyone.

I ordered a couple glasses and received… I ordered a couple glasses and received 2 emails noting that they had received my order and the second one that my order was "complete" and that it would be received in 4-7 business days. No where did it tell me if/when my order shipped or when it would ship or a tracking number. I emailed the company and someone from accounting replied with a tracking number. Why couldn't that be included in the emails a customer gets so they can see when it will arrive. That's how most companies handle it for online orders

Got some speakeasy style coupes Got some speakeasy style glasses. They are gorgeous and I couldn't find anything remotely this nice anywhere. When they arrived I was even happier; the premium pricing and the shipping are worth it. Plus, I like that I can order 1-2 more if I have breakage. Overall, highly recommend.

Have made a couple of orders of… Have made a couple of orders of cocktail glasses from Urban Bar. Both arrived incredibly quickly from the UK to Colorado USA! Although packing was great, one order did arrive with a broken glass. I contacted customer service and the item was reshipped, no questions asked. The glasses are high quality and beautiful. The website images accurately represent the products. I enjoy my home cocktails in these glasses nightly!

Great customer service Great customer service. Decanter I got was broken during shipping, a new one was sent out. The replacement didn't break but had the same packaging problem, need to secure the topper from becoming a wrecking ball. Glasses I got were as expected and packaged well. Would get glasses again but not a decanter.