They can make it a lot easier to cancel… They can make it a lot easier to cancel the service. You can not reduce a future order to zero quantity online. You can not cancel the service online. You can not increase the frequency of the order beyond 16 weeks. I'm up to my elbows in cat food. I have a hearing disability and don't wish to talk to them on the phone. Their prices are higher than what I can obtain locally. What's to like about PetFlow?

PetFlow is the hottest thing since... PetFlow is the hottest thing since Chewy! Prices are better and shipping is faster. Love it!

A Repeat Customer with a Happy Dog PetFlow has a great selection of Fromm Family dog products. These are offered at a reasonable price and delivered quickly. You can't ask for more, neither can my very happy dog,

Petflow would not refund or replace severely damaged cans. Petflow would not refund or replace three severely damaged cans even though I would provide pictures of scan and date information on bottom of cans. I had to call Fromm Company to have severely damaged cans refund processed which was a challenging process. Fromm represented could not believe how badly damaged the cans were in pictures I sent over. I will not shop online at Petflow because if I had ordered cans from PetSmart, Pet Supplies Plus or Petco with stores in area, I could easily return damage cans and they would replace on the spot as in the past.

PetFlow, You Know I had excellent customer by phone after I failed on getting the order through your site. I was disappointed that a dental chew I have been buying was discontinued. The Rep was able to suggest an alternative that was good, not great. I guess it's back to PetCo for those...