PetFlow, You Know I had excellent customer by phone after I failed on getting the order through your site. I was disappointed that a dental chew I have been buying was discontinued. The Rep was able to suggest an alternative that was good, not great. I guess it's back to PetCo for those...

Shipment received in 7 days Received shipment in 7 days. Can't comment on Farmina Prime ND Grain Free Lamb and Blueberry dry food yet as I haven't started to transition Spock from his previous food.

Petflow would not refund or replace severely damaged cans. Petflow would not refund or replace three severely damaged cans even though I would provide pictures of scan and date information on bottom of cans. I had to call Fromm Company to have severely damaged cans refund processed which was a challenging process. Fromm represented could not believe how badly damaged the cans were in pictures I sent over. I will not shop online at Petflow because if I had ordered cans from PetSmart, Pet Supplies Plus or Petco with stores in area, I could easily return damage cans and they would replace on the spot as in the past.

PetFlow NEVER LEARNS! I have reviewed your shipping practices several times and made recommendations for improvement, but nothing ever changes. This time, you shipped 4 cases of canned dog food (48 cans) and a big bag of kibble in the same large, heavy box, without any safety packing. This damages the cans and makes it impossible for a senior to lift the box to bring it in to the house. I imagine that some shippers who you use to ship them could potentially get a hernia from the heavy lifting. I will not review you again unless you fix your abominable shipping methods for the better. I will have to find a workaround for your crummy systems.

Excellent service Excellent service. Prescription dog food arrived quickly and with correct item ordered. Petflow contacted my vet and my order was received on my doorstep within a couple days. Very,very satisfied with their service.