Fast but you always send me good offers… Fast but you always send me good offers after I have already purchased something.

PetFlow, You Know I had excellent customer by phone after I failed on getting the order through your site. I was disappointed that a dental chew I have been buying was discontinued. The Rep was able to suggest an alternative that was good, not great. I guess it's back to PetCo for those...

They can make it a lot easier to cancel… They can make it a lot easier to cancel the service. You can not reduce a future order to zero quantity online. You can not cancel the service online. You can not increase the frequency of the order beyond 16 weeks. I'm up to my elbows in cat food. I have a hearing disability and don't wish to talk to them on the phone. Their prices are higher than what I can obtain locally. What's to like about PetFlow?

PetFlow NEVER LEARNS! I have reviewed your shipping practices several times and made recommendations for improvement, but nothing ever changes. This time, you shipped 4 cases of canned dog food (48 cans) and a big bag of kibble in the same large, heavy box, without any safety packing. This damages the cans and makes it impossible for a senior to lift the box to bring it in to the house. I imagine that some shippers who you use to ship them could potentially get a hernia from the heavy lifting. I will not review you again unless you fix your abominable shipping methods for the better. I will have to find a workaround for your crummy systems.

A Repeat Customer with a Happy Dog PetFlow has a great selection of Fromm Family dog products. These are offered at a reasonable price and delivered quickly. You can't ask for more, neither can my very happy dog,