Petflow would not refund or replace severely damaged cans. Petflow would not refund or replace three severely damaged cans even though I would provide pictures of scan and date information on bottom of cans. I had to call Fromm Company to have severely damaged cans refund processed which was a challenging process. Fromm represented could not believe how badly damaged the cans were in pictures I sent over. I will not shop online at Petflow because if I had ordered cans from PetSmart, Pet Supplies Plus or Petco with stores in area, I could easily return damage cans and they would replace on the spot as in the past.

Great customer service I love that I was able to email to check on my order as I was waiting on approval from my Vet and received a response within a couple of hours.

Great price and fast shipping Great price and fast shipping. Also packaged well. Customer service is also good.

Deliveries are fine Deliveries are fine. Same as chewy and price is good. My gripe is that ever since I signed up for emails I’ve been getting an insane amount of emails from a few dozen different websites and have been having to spend a lot of time unsubscribing to crap I never subscribed to. It’s pretty annoying. So ridiculous that it’s legal for companies to sell our emails like this.

They can make it a lot easier to cancel… They can make it a lot easier to cancel the service. You can not reduce a future order to zero quantity online. You can not cancel the service online. You can not increase the frequency of the order beyond 16 weeks. I'm up to my elbows in cat food. I have a hearing disability and don't wish to talk to them on the phone. Their prices are higher than what I can obtain locally. What's to like about PetFlow?