They can make it a lot easier to cancel… They can make it a lot easier to cancel the service. You can not reduce a future order to zero quantity online. You can not cancel the service online. You can not increase the frequency of the order beyond 16 weeks. I'm up to my elbows in cat food. I have a hearing disability and don't wish to talk to them on the phone. Their prices are higher than what I can obtain locally. What's to like about PetFlow?

Excellent service Excellent service. Prescription dog food arrived quickly and with correct item ordered. Petflow contacted my vet and my order was received on my doorstep within a couple days. Very,very satisfied with their service.

PetFlow is the hottest thing since... PetFlow is the hottest thing since Chewy! Prices are better and shipping is faster. Love it!

first order got the next day-next order 5 days first order got the next day. next order took 5 days. not acceptable.had to run to petsmart to get there food since its MIA

PetFlow NEVER LEARNS! I have reviewed your shipping practices several times and made recommendations for improvement, but nothing ever changes. This time, you shipped 4 cases of canned dog food (48 cans) and a big bag of kibble in the same large, heavy box, without any safety packing. This damages the cans and makes it impossible for a senior to lift the box to bring it in to the house. I imagine that some shippers who you use to ship them could potentially get a hernia from the heavy lifting. I will not review you again unless you fix your abominable shipping methods for the better. I will have to find a workaround for your crummy systems.