PetFlow carries the food I want PetFlow carries the food I want, and it has been in stock with a great price. They ship right away and provide tracking so I know when to expect the delivery. I’m pleased with the ease of ordering, also.

They can make it a lot easier to cancel… They can make it a lot easier to cancel the service. You can not reduce a future order to zero quantity online. You can not cancel the service online. You can not increase the frequency of the order beyond 16 weeks. I'm up to my elbows in cat food. I have a hearing disability and don't wish to talk to them on the phone. Their prices are higher than what I can obtain locally. What's to like about PetFlow?

PetFlow NEVER LEARNS! I have reviewed your shipping practices several times and made recommendations for improvement, but nothing ever changes. This time, you shipped 4 cases of canned dog food (48 cans) and a big bag of kibble in the same large, heavy box, without any safety packing. This damages the cans and makes it impossible for a senior to lift the box to bring it in to the house. I imagine that some shippers who you use to ship them could potentially get a hernia from the heavy lifting. I will not review you again unless you fix your abominable shipping methods for the better. I will have to find a workaround for your crummy systems.

Great customer service I love that I was able to email to check on my order as I was waiting on approval from my Vet and received a response within a couple of hours.

Deliveries are fine Deliveries are fine. Same as chewy and price is good. My gripe is that ever since I signed up for emails I’ve been getting an insane amount of emails from a few dozen different websites and have been having to spend a lot of time unsubscribing to crap I never subscribed to. It’s pretty annoying. So ridiculous that it’s legal for companies to sell our emails like this.