My landlord has added another $300 fine… My landlord has added another $300 fine to my rent for having my dog

Quick response great service Quick response great service

Quick and simple service! I ordered my first esa letter back in 2020 and when I went to move in 2023 the new landlord was requesting an updated letter. I went online and payed the rate to renew my letter, which only costed like 49 bucks. I also needed to add another pet to my ESA letter which, Ryan helped me do for no extra charge. The process was simple and fast. Ryan was amazing and responded super quick!

Paid, called, emailed still did not receive my ESA Letter! I have not received my ESA Letter that I ordered. I have already provided the information asked for. Now it has been way more than 48 hours since I placed my order. But I did not recieve anything as of yet. I communicated with two different staff memebers from PDS Center Ryan and Gail, left messages through the customer service, emailed the necessary inofrmation but no result. Very dissappointed in PDS Center. Please if you cannot provide me the ESA letter then refund my money. Otherwise please communicate clearly when am I goign to get the ESA Letter.

Overall I had a great experience. Overall I had a great experience. The process was quick and easy and I received the decision almost instantly. The only thing I will say is that my letter addressed me as Mr.Jordan Ledford and the I was referred to as her, but other than that minor mistake it was great!!!!