Wanted live lobsters for Fathers Day… Wanted live lobsters for Fathers Day but we ordered too late..received the four pack 2-21/2 pounders...all were alive and kicking and the tail and claw meat was sweet and succulent! We will definitely order again...no reason to search locally as long as there are mail order companies like these guys! We enjoy lobster on birthdays and holidays and these were perfect!

Horrible! Horrible!! Ordered weeks in advance for our daughter’s 30th birthday party; and then unilaterally cancelled right before Xmas making it impossible to order elsewhere. Falsely claimed FedEx snow delays but FedEx said not true, storm not until Friday! Days from now. Will never order from again. Totally unreliable.

Half the time some of my lobsters… Half the time some of my lobsters arrive dead and you are only reimbursed for the lobster not the Ins or packaging so you end paying almost 40 dollars per lobster. Plus it really screws up your special occasion UPDATE--leaky freezer bags probably killed the lobster. Lobster Now and myself did reach a monetary agreement. I will give them another try.

Terrible customer service I have ordered from company before with no issues. But today I had ordered 2 lobster kits for a special dinner and only received 1. Called customer service number at 2:41pm Thursday, the day of delivery. At first the recording said closed. Called back, picked sales, talked with a person who indicated that I needed to email the issue. Ending up speaking with Operations Mgr/ Customer Service Mgr Randall. He indicated that I needed to do the same thing. Seriously, what kind of messed up customer service is that? He should have handled the situation. I will find another supplier from now on. Requested refund, still waiting for refund email 30 minutes later!

Birthday Gift My boyfriend (a native New Englander) suprised his desert rat girl with two delicious live lobsters (meat was sweet), clam chowder, lobster bisque, crab cakes, haddock (which is not easily found here in Vegas) and whoopie pies for my birthday... The soups were exceptional as were the crab cakes... We will absolutely be ordering again../ This will hold our cravings til our yearly trip back to Boston / Maine / New Hampshire...