Terrible customer service I have ordered from company before with no issues. But today I had ordered 2 lobster kits for a special dinner and only received 1. Called customer service number at 2:41pm Thursday, the day of delivery. At first the recording said closed. Called back, picked sales, talked with a person who indicated that I needed to email the issue. Ending up speaking with Operations Mgr/ Customer Service Mgr Randall. He indicated that I needed to do the same thing. Seriously, what kind of messed up customer service is that? He should have handled the situation. I will find another supplier from now on. Requested refund, still waiting for refund email 30 minutes later!

Wanted live lobsters for Fathers Day… Wanted live lobsters for Fathers Day but we ordered too late..received the four pack 2-21/2 pounders...all were alive and kicking and the tail and claw meat was sweet and succulent! We will definitely order again...no reason to search locally as long as there are mail order companies like these guys! We enjoy lobster on birthdays and holidays and these were perfect!

Birthday Gift My boyfriend (a native New Englander) suprised his desert rat girl with two delicious live lobsters (meat was sweet), clam chowder, lobster bisque, crab cakes, haddock (which is not easily found here in Vegas) and whoopie pies for my birthday... The soups were exceptional as were the crab cakes... We will absolutely be ordering again../ This will hold our cravings til our yearly trip back to Boston / Maine / New Hampshire...

Dead lobsters for Father’s Day, Ordered lobsters for father’s day. Maine lobster now did not include the apartment number. FedEx called them when they couldn’t deliver and were given the apartment number. FedEx could not redeliver that same day. When the package arrived, my father received dead lobsters for father’s day. Customer service was extremely rude. They refused to take responsibility. Don’t order from them. If something goes wrong, they won’t do anything

My third time ordering from Maine… My third time ordering from Maine Lobster Now Ist Order, Fresh 2lb lobsters 2nd Order, 8 1.75 lb lobsters and 6 pounds steamers 3rd Order, 3 pounds Frozen Lobster Meat Originally from New England (MA) I appreciate quality seafood. Not one criticism of any product, quality or freshness. My 4 star vrs 5 star rating is based on Fed Ex deliveries. E. J. Villeneuve Florence, SC