DL Trammell
GBWORST CUSTOMER SERVICE ON THE PLANET WORST CUSTOMER SERVICE ON THE PLANET. DO NOT TRUST THIS COMPANY. LOBSTER ARRIVES WARM WITH NO DRY ICE. CUSTOMER SERVICE IGNORES COMPLAINTS AND SENDS COUPONS TO HOOK YOU INTO BUYING MORE BAD SEAFOOD. DON’T WASTE YOUR TIME OR MONEY!
Susan McGuire
GBDead lobsters for Father’s Day, Ordered lobsters for father’s day. Maine lobster now did not include the apartment number. FedEx called them when they couldn’t deliver and were given the apartment number. FedEx could not redeliver that same day. When the package arrived, my father received dead lobsters for father’s day. Customer service was extremely rude. They refused to take responsibility. Don’t order from them. If something goes wrong, they won’t do anything
Tom Weber
GBRotten lobsters for $150 and refused to correct the problem. Crooks. We received five lobsters around Christmas containing an empty plastic package with no dry ice in the afternoon, We kept them refrigerated until the next day. When cooked, the meat was complete mush that smelled rotten, we obviously could not eat them. Ruined our birthday celebration They refused to give us a refund. Our bank card finally had to charge them back after a six week battle, The fish was bad and they acted like crooks.
tom house
GBHalf the time some of my lobsters… Half the time some of my lobsters arrive dead and you are only reimbursed for the lobster not the Ins or packaging so you end paying almost 40 dollars per lobster. Plus it really screws up your special occasion UPDATE--leaky freezer bags probably killed the lobster. Lobster Now and myself did reach a monetary agreement. I will give them another try.
Melissa Wurtz Fiedler
GBCraving Lobsters in Key West! We are quarantined at home in a Key West, FL and were craving New England lobsters. We were overwhelmed by the outstanding seafood! Delivery was for Friday date night and arrived exactly on time, everything was frozen cold and the lobsters were lively! We ordered 4-1.25 lb lobsters, 2 lbs haddock and 2 chowders. Lobsters were perfect size, hard shells and packed with meat. It was such a special treat, exceeding our expectations and we will definitely order again soon!