Unresponsive customer service Unresponsive customer service. Waited on hold TWICE for about an hour each time to cancel an order that was delayed 1 week. both times I was placed on hold again the disconnected. Must be their business model to resist all attempts to refund a credit card once they have charged it.

Total scam business Total scam business! Spend your hard earned money elsewhere, somewhere that’s more reputable and honest! I spent almost $180 for 9 lbs of Dungeness crab legs, and got 3 complete clusters out of the whole 9 pounds—the rest were broken badly, or just some little individual leg scraps that were broken off! I was offered nothing but 1 poor excuse after another about how it “could” have happened during the shipping process, even though, the shipping and packaging were the ONLY things that were actually acceptable! Save your money instead of wasting it at this place!

Big dissappintment, lobsters didn't arrive for mothers day I bought 200 dollars in 3 lobsters on Monday 3rd of May to be delivered on saturday 8th for mothers day celebration. I contacted the seller on thursday 6th to make sure everything was going oK, and they answered th e delivery was organized for the 8th. Order did not arrive yesterday 8th, so I have to do new plans now and give excuses to mother and grandmother that had great expectations. Good prices and nice web sites that dont deliver!!.

Dead lobsters for Father’s Day, Ordered lobsters for father’s day. Maine lobster now did not include the apartment number. FedEx called them when they couldn’t deliver and were given the apartment number. FedEx could not redeliver that same day. When the package arrived, my father received dead lobsters for father’s day. Customer service was extremely rude. They refused to take responsibility. Don’t order from them. If something goes wrong, they won’t do anything

Birthday Gift My boyfriend (a native New Englander) suprised his desert rat girl with two delicious live lobsters (meat was sweet), clam chowder, lobster bisque, crab cakes, haddock (which is not easily found here in Vegas) and whoopie pies for my birthday... The soups were exceptional as were the crab cakes... We will absolutely be ordering again../ This will hold our cravings til our yearly trip back to Boston / Maine / New Hampshire...