The worst customer service The worst customer service! The customer service agents are clueless. I’m very much disappointed in the service I got. KFC is very much fast at debiting and I never even received my order. I have been waiting for my refund and unfortunately they don’t even care to give their customers an update. I have not even received my refund till now.

On Sunday On Sunday, April 21, 2024, I used the KFC® at 1675 Highway 138 SE in Conyers, GA drive-up window for an 8-family meal at a cost of $29.67. Transaction Description: KFC G135070 042124) Unfortunately, I failed to check my order. When I got home, I was missing the biscuits and condiments. So I tried calling several numbers listed: (770) 483-1900 and (770) 785-9336. The restaurant employees refused to answer the phone for over an hour. I finally gave up and will now choose another location when I want KFC Original Chicken. Wow, I am saddened to actually give this review, but they should answer their phone. Sincerely, Dr. Loretta Erses

Retrain, retrain, retrain. At lunch time, out of original breasts, settled for extra crispy. Wait, they aren't breasts! They are thighs, 2 employees said, "see this V here, that means they are breasts!" We said "see all these bones, gray meat, lack of white meat, they are thighs!" Manager came over and said "see this bump? This is a breast" so she exchanged our disputed, not good tasting thighs. Funny criteria kfc uses. I dislike training employees. I will not return.

I guess their quality is is going down… I guess their quality is is going down day by day. Ordered Fried chicken and it was not done well enough. I can feel the chewy dough in my mouth which they use for coating.

Wax paper wrapper… Every meal at KFC is just perfect however wud like to draw attention to the management that wax paper being used to wrap the twister is really hard to remove while unwrapping the roll as it stick very firmly & even while removing some wax paper pieces do remain stuck to the roll bread. Please look into this issue & plz rectify with other wrapping options