THEY STEAL YOUR FOOD AND IGNORE YOUR EMAILS Out of an order of $100, I received what was worth of $24 (mainly potatoes and pantry items), the rest didn't arrive (pretty much everything that was fresh food). They also canceled the delivery of the frozen food (that part they 'refunded'), but they let me know FOUR HOURS AFTER the delivery had arrived (1/4 of the total stuff, that is..). Called them but got no response (they were supposed to call back after 90 min). Tried a second time and same issue. Decided to just claim through email, and it's already been 5 days since then and ALSO NO RESPONSE.

ABSOLUTELY THE W O R S T FOOD DELIVERY SERVICE I had to cancel my membership with Freshdirect today, because of the incompetence and lies put forth by their employees, the weekly produce, which is usually rotten, items that are usually left out of my order, the delivery man who can't read simple delivery directions and managers that never call to follow-up. In addition, not one manager tried to save my account, what a bunch of flakes!!! GOOD RIDDANCE!!

Unimaginably bad customer service. Unimaginably bad customer service. I received a coupon for $50 off my first $100 order, so I placed an order as s new customer. I got an email receipt showing $50 was taken off the bill per my promotion. But then they billed me an extra $50. I emailed them, assuming they would be eager to resolve the issue immediately. By email they said billing issues had to be resolved by phone. So I called. The rep I spoke to told me that for security phone reps do not have access to customer accounts or email. So, according to FreshDirect, they are unable to resolve billing issues by email and unable to resolve them by phone. This shows either gross incompetence or a deliberate attempt to deceive and overcharge customers. I will never use this company again.

AWFUL! AWFUL!! Cancelled my delivery on a Monday after saying it will be two hours late then they say the only day to have it delivered is that Friday. That Friday night after my delivery was supposed to come and customer service says "5 minutes" twice. They CANCEL my order for a second time!!! AWFUL service and treat their customers poorly. ZERO if I could.

Too many plastic bags Too many plastic bags, can’t recycle the delivery bags and too expensive! Their proposed solution of donating them is good for getting one more use out of them but it is still putting more plastic into the system. There are better eco friendly delivery services available. I’m sad, I used to love fresh direct but they are loosing customers. We need different environmentally safe solutions.