I get what I order but the cooking has… I get what I order but the cooking has become bad. All main course are very spicy and almost uneatable. The food is no longer delivered frozen and arrives all stirred up. You could not recognize lasagna for example. The polenta is so watery that it could be a soup rather than a side dish. Fresh Direct, what happened to you? I am now trying other delivery service.

Terrible useless customer service and bad produce Terrible useless customer service Never get my orders right and send crappy produce and milk that expires the next day Zero delivery slots available for loyal customers, waiting on hold for hours I’m done and I quit fresh direct forever. The absolute worst.

Unimaginably bad customer service. Unimaginably bad customer service. I received a coupon for $50 off my first $100 order, so I placed an order as s new customer. I got an email receipt showing $50 was taken off the bill per my promotion. But then they billed me an extra $50. I emailed them, assuming they would be eager to resolve the issue immediately. By email they said billing issues had to be resolved by phone. So I called. The rep I spoke to told me that for security phone reps do not have access to customer accounts or email. So, according to FreshDirect, they are unable to resolve billing issues by email and unable to resolve them by phone. This shows either gross incompetence or a deliberate attempt to deceive and overcharge customers. I will never use this company again.

I have used this service for years and… I have used this service for years and it has been generally reliable. In the past few months, the service has been AWFUL. I order for delivery between 10-12 am. They show up at 7:15 without apology because it fits their delivery schedule better since there are so many orders in my building. Was told this would not recur. And it just did. I understand there are worker shortages. But if you will not honor delivery slots, do not offer them

Somebody attempted a fraudulent… Somebody attempted a fraudulent transaction on my card for this company. Thankfully it failed. Looks like others are also experiencing the same so leads me to believe it may be somebody linked to the company. I have no idea how they got my card details.