Terrible useless customer service and bad produce Terrible useless customer service Never get my orders right and send crappy produce and milk that expires the next day Zero delivery slots available for loyal customers, waiting on hold for hours I’m done and I quit fresh direct forever. The absolute worst.

Fresh direct stinks Do not use or trust them Placed an order for delivery 1pm day before Christmas. Truck shows up with 1 small bag containing 10% of our order - all essential items missing. Called them and they insisted that the missing items were on another truck on its way and would be to us by 9pm. All lies. Never showed up. Useless company. Do not use or trust them.

Somebody attempted a fraudulent… Somebody attempted a fraudulent transaction on my card for this company. Thankfully it failed. Looks like others are also experiencing the same so leads me to believe it may be somebody linked to the company. I have no idea how they got my card details.

Too many plastic bags Too many plastic bags, can’t recycle the delivery bags and too expensive! Their proposed solution of donating them is good for getting one more use out of them but it is still putting more plastic into the system. There are better eco friendly delivery services available. I’m sad, I used to love fresh direct but they are loosing customers. We need different environmentally safe solutions.

order never arrived order never arrived, and i contact customer service, customer service contacts driver and driver says a woman received my order while the order history on website says "package arrived unattended". spent over an hour to get a refund and reorder just to find out they are gonna charge $30 more for the same item. discount must have ended or something. canceled the order immediately. waste of time.