WARNING I don't even know where to begin but suffice to say, STEAR CLEAR! This company is very dishonest in the way they run their business. It says a lot when you try to call customer service but there is actually no option to speak with someone in customer service for an established account! Its also impossible to cancel an account on-line. You must submit a request and cross your fingers. Still have not heard back. Its a law suit waiting to happen!

Nutrasystem substitutes meals constantly Nutrasystem substitutes meals constantly. Today I received a shipment with 30 substitutions, all of which I would never order. I called to see what could be done and spoke with Katlyn, who explained that “it happens and if I don’t check the inventory I’m SOL.” Did you just tell me I’m SOL? She did agree to send replacements but not before getting her two cents in 3 or 4 times. Not very impressive or professional but good help is nearly impossible to find these days.

Don't Trust These Clowns Don't trust these clowns. I was about 1 second from clicking "Submit" on 3 months of their service for my wife when my wife walked by and said "Make sure they accommodate people with food allergies". I did not verify that, assuming it would be insane to send people food that could kill a large number of them (my wife has a deadly allergy to nuts. It came close to killing her several times - last time she had to be treated at an emergency room). This is why major restaurants keep nuts out of their food and why airlines no longer serve nuts to their passengers. It is such common knowledge that every responsible provider of food is aware of this, and they refrain from offering nuts with their meals. I assumed that Nutrisystem would be the same because I assumed they were a responsible company. Then, to my surprise I did a little digging and found that Nutrisystem DOES NOT abide by this generally accepted practice. Nuts may be all over their food. They apparently don't mind how many people they kill. Further, there was no warning - or even a mention on their website about food allergies. The site leads you right into signing up for their service without even a mention of food allergies. Fortunately, I held back and did not press that 'Submit' button. I saved myself $1200 by doing that - and far more important, I might have also saved my wife's life.

Read the fine print and don't trust them with your info Similar experience to the other reviews here. They try to charge you for canceling, then customer support tells you it's your fault for not reading the fine print. The food was about what you'd expect (not good), but atrocious online experience. I feel kind of bad for support reps because they're just regular people who represent terrible companies to make a living, but it was definitely a bad support experience as well. Telling the customer, "You should have read the fine print," is a lot like saying, "You should have known not to trust us." Lesson learned, Nutrisystem.

Did not receive notice of 2nd shipment… Did not receive notice of 2nd shipment and when I called was told I would be charged $520.00 for the food plus $425.00 cancellation fee, when asked to speak with mgr was not transferred. Food has too many carbs for me and did not help me lose any weight. Unable to opt out of emails I am now receiving from them.