Horrible customer service I ordered the first package and everything went well. I hated the food. Snacks are ok but the food is awful. Then I am charged almost $500 on my credit card. I immediately call them and tell them I didn’t order anything. They say that when I bought it the first time I automatically subscribed to the meal plan. And that they couldn’t give me a refund because the order had already been fulfilled. They said they sent me an email 72 hours before but I never received it or I would have cancelled the order. Now I’m stuck with terrible food I haven’t even received yet. And I have to pay for it. It’s ridiculous. Never again. Do not recommend to anyone.

WARNING I don't even know where to begin but suffice to say, STEAR CLEAR! This company is very dishonest in the way they run their business. It says a lot when you try to call customer service but there is actually no option to speak with someone in customer service for an established account! Its also impossible to cancel an account on-line. You must submit a request and cross your fingers. Still have not heard back. Its a law suit waiting to happen!

Prepare yourself for a culinary letdown… Prepare yourself for a culinary letdown of epic proportions. Brace as disappointment marches in, draped in the guise of a meal. Oh, the plan you've invested in, a siren song promising satisfaction, yet lurking within its fine print, a cruel clause reveals itself: a staggering $125.00 ransom for your freedom. And the food? A symphony of mediocrity, conducted by processed ingredients devoid of soul, leaving your taste buds to wither in despair. Freshness? A distant memory, as each bite plunges you deeper into the abyss of flavorless despair.

Nutrasystem substitutes meals constantly Nutrasystem substitutes meals constantly. Today I received a shipment with 30 substitutions, all of which I would never order. I called to see what could be done and spoke with Katlyn, who explained that “it happens and if I don’t check the inventory I’m SOL.” Did you just tell me I’m SOL? She did agree to send replacements but not before getting her two cents in 3 or 4 times. Not very impressive or professional but good help is nearly impossible to find these days.

Nice plan, rude Service Let me start by saying it works! I lost over 50 in about 6 months. The frozen food is better than dry. Have realistic expectations on food. Remember this is a diet! That being said they say satisfaction guaranteed, only the first month. After that no take backs. They are nice and helpful until you go to stop plan. I had planned to still order a few items alicart even after exceeding my goals. Not anymore, I’ll find alternative else where. They acted soooo rude. Understand your contract too. You can’t cancel for a while without penalty