Deceptive practices, horrible customer service Sent me the wrong food, when I contacted to let them know of their error, they insisted it was my fault and told me as a 'courtesy' they would exchange 10 items. Bad start, told them to forget it and I wanted to return everything for a refund, they charged me $125 cancellation fee. Took 2 months to dispute with credit card company, which I won. Thinking I was stuck with their food, I tried to eat a few items. They hurt my stomach and found more than one piece moldy upon opening. Decided to return everything with their 'money back guarantee, no questions asked'. I received an RMA, sent package at my cost, but was refused a refund until credit card dispute was finalized. Called them once a week until resolved, then they said they never received returned box. I had tracking and proof of delivery, they finally agreed to refund, but would only refund 30% the value of the gift cards used. I am now currently disputing that. It has been a nightmare going into its third month.

Do Not Sign Up for 3 months The system "works" and if you follow it faithfully you might succeed. A member of my family did. However, do NOT pay for anything using their "up front three month save some money' pitch . After plunking down a thousand for three months, my family member developed allergic reaction to some ingredient and her doctor ordered her to cease. We assumed liability for what was sent and consumed. What you do not tell you is you won't get anything else refunded even if you have not received it. After countless phone calls and emails, they refunded just $400. "That's our policy" was the response. My advice is look to other high protein/low carb systems. Most importantly never send these folks money in advance. You will never see it again.

Garbage company with even worse food Garbage company with even worse food. I should have read more reviews. Everything is EXTREMELY processed and full of bioengineered ingredients. Everything that causes cancer! Cancelled after my first month and they charged me $125 but its cheaper than another $450 for awful food. They scam you with the cancellation fee due to how many people cancel. Its unethical.

Ok For Weight Loss, Awful for Cancellation The system is ok and handy for taking care of much of the meal planning. Much of the food isn't bad, but you cannot cancel without calling. I failed to check this first, at I do not choose to use companies that force me through their retention processes typically. Additionally, anytime you call their phone support, you are forced to listen to every single menu item option and their advertisements before you can select the right number to route your call. It is archaic and frustrating. Not for me.

Horrible customer service I ordered the first package and everything went well. I hated the food. Snacks are ok but the food is awful. Then I am charged almost $500 on my credit card. I immediately call them and tell them I didn’t order anything. They say that when I bought it the first time I automatically subscribed to the meal plan. And that they couldn’t give me a refund because the order had already been fulfilled. They said they sent me an email 72 hours before but I never received it or I would have cancelled the order. Now I’m stuck with terrible food I haven’t even received yet. And I have to pay for it. It’s ridiculous. Never again. Do not recommend to anyone.