Deceptive practices, horrible customer service Sent me the wrong food, when I contacted to let them know of their error, they insisted it was my fault and told me as a 'courtesy' they would exchange 10 items. Bad start, told them to forget it and I wanted to return everything for a refund, they charged me $125 cancellation fee. Took 2 months to dispute with credit card company, which I won. Thinking I was stuck with their food, I tried to eat a few items. They hurt my stomach and found more than one piece moldy upon opening. Decided to return everything with their 'money back guarantee, no questions asked'. I received an RMA, sent package at my cost, but was refused a refund until credit card dispute was finalized. Called them once a week until resolved, then they said they never received returned box. I had tracking and proof of delivery, they finally agreed to refund, but would only refund 30% the value of the gift cards used. I am now currently disputing that. It has been a nightmare going into its third month.

Nutrisystem used deceptive advertising… Nutrisystem used deceptive advertising to makwe you think your are getting a discount and they make it very difficult to cancel an order. You cannot do it online. You have to do by telephone and the rep continues to try to dissuade you from cancelling. And, to top it off there is a hidden $125 cancellation fee.

To get your refund if you are… To get your refund if you are unsatisfied in the first 7 day mean before you even receive your food you need to cancel. If I knew the food was so tasteless I wouldn't have tried it.

Nutrasystem substitutes meals constantly Nutrasystem substitutes meals constantly. Today I received a shipment with 30 substitutions, all of which I would never order. I called to see what could be done and spoke with Katlyn, who explained that “it happens and if I don’t check the inventory I’m SOL.” Did you just tell me I’m SOL? She did agree to send replacements but not before getting her two cents in 3 or 4 times. Not very impressive or professional but good help is nearly impossible to find these days.

Beware of NutriSystem If I could give them a negative review I would. I guess it is my fault but I called in last week and cancelled before my next shipment which was scheduled today the 11th of January. Well it shipped, when I called they had no record of my call, the last one was in March of this year. Wrong. Trying to cancel the plan with them is a nightmare of stupid questions all aimed at trying to retain as many customers as possible. I had deleted my credit card from my account and they charged to it anyway. I am filing a complaint with the BBB and broadcasting this to every social media outlet I can get in touch with.