Don't Trust These Clowns Don't trust these clowns. I was about 1 second from clicking "Submit" on 3 months of their service for my wife when my wife walked by and said "Make sure they accommodate people with food allergies". I did not verify that, assuming it would be insane to send people food that could kill a large number of them (my wife has a deadly allergy to nuts. It came close to killing her several times - last time she had to be treated at an emergency room). This is why major restaurants keep nuts out of their food and why airlines no longer serve nuts to their passengers. It is such common knowledge that every responsible provider of food is aware of this, and they refrain from offering nuts with their meals. I assumed that Nutrisystem would be the same because I assumed they were a responsible company. Then, to my surprise I did a little digging and found that Nutrisystem DOES NOT abide by this generally accepted practice. Nuts may be all over their food. They apparently don't mind how many people they kill. Further, there was no warning - or even a mention on their website about food allergies. The site leads you right into signing up for their service without even a mention of food allergies. Fortunately, I held back and did not press that 'Submit' button. I saved myself $1200 by doing that - and far more important, I might have also saved my wife's life.

The other reviews are correct The other reviews are correct, the cs tries to tell you that you can NOT cancel after the first shipment and before the second. When I demanded they cancel it, there was a hidden $125 charge. This diet is mostly bars and highly processed tasteless food.

Read the fine print and don't trust them with your info Similar experience to the other reviews here. They try to charge you for canceling, then customer support tells you it's your fault for not reading the fine print. The food was about what you'd expect (not good), but atrocious online experience. I feel kind of bad for support reps because they're just regular people who represent terrible companies to make a living, but it was definitely a bad support experience as well. Telling the customer, "You should have read the fine print," is a lot like saying, "You should have known not to trust us." Lesson learned, Nutrisystem.

Deceptive practices, horrible customer service Sent me the wrong food, when I contacted to let them know of their error, they insisted it was my fault and told me as a 'courtesy' they would exchange 10 items. Bad start, told them to forget it and I wanted to return everything for a refund, they charged me $125 cancellation fee. Took 2 months to dispute with credit card company, which I won. Thinking I was stuck with their food, I tried to eat a few items. They hurt my stomach and found more than one piece moldy upon opening. Decided to return everything with their 'money back guarantee, no questions asked'. I received an RMA, sent package at my cost, but was refused a refund until credit card dispute was finalized. Called them once a week until resolved, then they said they never received returned box. I had tracking and proof of delivery, they finally agreed to refund, but would only refund 30% the value of the gift cards used. I am now currently disputing that. It has been a nightmare going into its third month.

Nutrisystem why don't you answer your phones? Nutrisystem why don't you answer your phones or have a call back process instead of being so primitive? I need a RMA# and held for 1 hr yesterday and 2 hrs today and still no one answered. Your guarantee on first order is useless if you don't honor your procedure. Maybe allow RMA# to be obtained online?? Ive sent an email and now waiting for your reply. from Jo Clifton Updated: thank you NutriSystem for satisfactory resolution - NutriSystem exchanged items I didn't like. 9/16/22