Horrible customer service I ordered the first package and everything went well. I hated the food. Snacks are ok but the food is awful. Then I am charged almost $500 on my credit card. I immediately call them and tell them I didn’t order anything. They say that when I bought it the first time I automatically subscribed to the meal plan. And that they couldn’t give me a refund because the order had already been fulfilled. They said they sent me an email 72 hours before but I never received it or I would have cancelled the order. Now I’m stuck with terrible food I haven’t even received yet. And I have to pay for it. It’s ridiculous. Never again. Do not recommend to anyone.

Deceptive practices, horrible customer service Sent me the wrong food, when I contacted to let them know of their error, they insisted it was my fault and told me as a 'courtesy' they would exchange 10 items. Bad start, told them to forget it and I wanted to return everything for a refund, they charged me $125 cancellation fee. Took 2 months to dispute with credit card company, which I won. Thinking I was stuck with their food, I tried to eat a few items. They hurt my stomach and found more than one piece moldy upon opening. Decided to return everything with their 'money back guarantee, no questions asked'. I received an RMA, sent package at my cost, but was refused a refund until credit card dispute was finalized. Called them once a week until resolved, then they said they never received returned box. I had tracking and proof of delivery, they finally agreed to refund, but would only refund 30% the value of the gift cards used. I am now currently disputing that. It has been a nightmare going into its third month.

To get your refund if you are… To get your refund if you are unsatisfied in the first 7 day mean before you even receive your food you need to cancel. If I knew the food was so tasteless I wouldn't have tried it.

Nutrasystem substitutes meals constantly Nutrasystem substitutes meals constantly. Today I received a shipment with 30 substitutions, all of which I would never order. I called to see what could be done and spoke with Katlyn, who explained that “it happens and if I don’t check the inventory I’m SOL.” Did you just tell me I’m SOL? She did agree to send replacements but not before getting her two cents in 3 or 4 times. Not very impressive or professional but good help is nearly impossible to find these days.

WARNING I don't even know where to begin but suffice to say, STEAR CLEAR! This company is very dishonest in the way they run their business. It says a lot when you try to call customer service but there is actually no option to speak with someone in customer service for an established account! Its also impossible to cancel an account on-line. You must submit a request and cross your fingers. Still have not heard back. Its a law suit waiting to happen!