Did not receive notice of 2nd shipment… Did not receive notice of 2nd shipment and when I called was told I would be charged $520.00 for the food plus $425.00 cancellation fee, when asked to speak with mgr was not transferred. Food has too many carbs for me and did not help me lose any weight. Unable to opt out of emails I am now receiving from them.

Beware of NutriSystem If I could give them a negative review I would. I guess it is my fault but I called in last week and cancelled before my next shipment which was scheduled today the 11th of January. Well it shipped, when I called they had no record of my call, the last one was in March of this year. Wrong. Trying to cancel the plan with them is a nightmare of stupid questions all aimed at trying to retain as many customers as possible. I had deleted my credit card from my account and they charged to it anyway. I am filing a complaint with the BBB and broadcasting this to every social media outlet I can get in touch with.

Nutrasystem substitutes meals constantly Nutrasystem substitutes meals constantly. Today I received a shipment with 30 substitutions, all of which I would never order. I called to see what could be done and spoke with Katlyn, who explained that “it happens and if I don’t check the inventory I’m SOL.” Did you just tell me I’m SOL? She did agree to send replacements but not before getting her two cents in 3 or 4 times. Not very impressive or professional but good help is nearly impossible to find these days.

The other reviews are correct The other reviews are correct, the cs tries to tell you that you can NOT cancel after the first shipment and before the second. When I demanded they cancel it, there was a hidden $125 charge. This diet is mostly bars and highly processed tasteless food.

Ok For Weight Loss, Awful for Cancellation The system is ok and handy for taking care of much of the meal planning. Much of the food isn't bad, but you cannot cancel without calling. I failed to check this first, at I do not choose to use companies that force me through their retention processes typically. Additionally, anytime you call their phone support, you are forced to listen to every single menu item option and their advertisements before you can select the right number to route your call. It is archaic and frustrating. Not for me.