To get your refund if you are… To get your refund if you are unsatisfied in the first 7 day mean before you even receive your food you need to cancel. If I knew the food was so tasteless I wouldn't have tried it.

Read the fine print and don't trust them with your info Similar experience to the other reviews here. They try to charge you for canceling, then customer support tells you it's your fault for not reading the fine print. The food was about what you'd expect (not good), but atrocious online experience. I feel kind of bad for support reps because they're just regular people who represent terrible companies to make a living, but it was definitely a bad support experience as well. Telling the customer, "You should have read the fine print," is a lot like saying, "You should have known not to trust us." Lesson learned, Nutrisystem.

Lack of quality all around. From food to customer service. This is basically bars and boxed food with little taste. Can't cancel online. They indicate they have a text chat for customer service, but it's just a bot, that pulls information from their FAQ. When you call you are on hold. I'm on hold 40 minutes so far, probably because I indicted I want to cancel account. If I said I was new customer I'm sure they would answer right away. Steer clear of this and work on your own to lose the weight.

Nice plan, rude Service Let me start by saying it works! I lost over 50 in about 6 months. The frozen food is better than dry. Have realistic expectations on food. Remember this is a diet! That being said they say satisfaction guaranteed, only the first month. After that no take backs. They are nice and helpful until you go to stop plan. I had planned to still order a few items alicart even after exceeding my goals. Not anymore, I’ll find alternative else where. They acted soooo rude. Understand your contract too. You can’t cancel for a while without penalty

Horrible customer service I ordered the first package and everything went well. I hated the food. Snacks are ok but the food is awful. Then I am charged almost $500 on my credit card. I immediately call them and tell them I didn’t order anything. They say that when I bought it the first time I automatically subscribed to the meal plan. And that they couldn’t give me a refund because the order had already been fulfilled. They said they sent me an email 72 hours before but I never received it or I would have cancelled the order. Now I’m stuck with terrible food I haven’t even received yet. And I have to pay for it. It’s ridiculous. Never again. Do not recommend to anyone.