I became a customer of Shutterfly by… I became a customer of Shutterfly by default when Kodak went out of business some years ago. At first their promotions were fair and 50% off actually meant 50% off. No longer - it's 50% off parts of an order not the entire project. If you are not a US customer, delivery is not free and can be quite expensive. The company is not really responsive to inquiries about "discounts" that are meant to induce customers to purchase, but are effectively less than they advertise. I have made a number of costly photo books with Shutterfly and I am increasingly unhappy with the experience. There are other less expensive providers - I am searching them out and suggest others do the same.

Terrible customer services I placed an order of 3 bottles of fish oil on 8/27, have not yet received my shipment after 2 weeks. My emal inquiry was never returned. Finally got hold of someone in customer services who had no clue where my order was. Eventually someone called back to inform me that manufacture shipped them the wrong products and do I want to cancel the order all together since it won't arrive on time before my oversea trip. The customer service girl has a terrible attitude. Their manager hasn't yet returned my phone call. Unbelievable!

As far as I’m concerned this company is… As far as I’m concerned this company is nothing more than a another Internet scam. They took my money they fail to deliver they can’t be trusted. It’s been over three weeks since I placed my order you can’t get a hold of them I suggest you avoid them. If there’s a problem on their end they don’t bother to contact you.

Terrible Ordered some vitamins 4 weeks ago (Oct 6) Got an email saying they would ship in 4-7 days. Never came. Emailed "Customer Service" and they told me to expect a tracking number soon. Never came. Called "Customer Service" a few days later and she said the order has not even been shipped yet - still waiting to receive the vitamins from the manufacturer. So here we are 4 weeks later and still nothing. These guys are the worst. Based on all the other terrible reviews, it's obvious this is just how they operate. I wish I had checked up on them earlier.

Beware.. your credit card info isn't safe. DO NOT ORDER Ordered soap once on June 17th 2023 and received it, never ordered again. Got an email through my spam box on March 26th 2024 letting me know the product was back in stock and if I did not reply within 2 days my card would be charged automatically. Then got another email April 3rd that the order had been processed. Both of those emails I did not see until April 8th when I recieved a package for the same order back from last year.. also found a bank credit card charge on 3/29/24 for the same amount. After calling the company, the owner explained that the items I previously ordered had been out of stock and since I was notified but did not reply, the order was fulfilled. Needless to say, this company is very fishy and reading more reviews I see I'm not the only ones who's been scammed... I will be talking to my bank and blocking any future transactions. DO NOT ORDER