Actual shipping took much longer than expected Website indicates that most orders will be received by me within 5 - 7 business days. However, today would be 9 business days since I placed my order and they tell me my product only shipped this morning, which means I won't receive it now until at least Saturday or Monday... Could be 11 business days by then. Website currently only shows a generic status on my order about "Will ship in 4 - 7 days". I am told I can expect a tracking number tomorrow. I had to contact them to get the status that it shipped today. I am a bit wary of this merchant.

Terrible Ordered some vitamins 4 weeks ago (Oct 6) Got an email saying they would ship in 4-7 days. Never came. Emailed "Customer Service" and they told me to expect a tracking number soon. Never came. Called "Customer Service" a few days later and she said the order has not even been shipped yet - still waiting to receive the vitamins from the manufacturer. So here we are 4 weeks later and still nothing. These guys are the worst. Based on all the other terrible reviews, it's obvious this is just how they operate. I wish I had checked up on them earlier.

They delivered...after 3.5 months Update: I received the goods in the end, it took 3.5 months from order, but the goods are as expected. The communications from the company did seem very scammy, but the correct genuine items were delivered! Changed my review from 1 star to 3 stars =) -- Previous review: Kept sending links to post tracking but the links never indicated a parcel was on its way. It’s been 3 months now and my credit card won’t open a dispute because too much time has elapsed. They keep you talking until the time expires.

DO NOT order from this scam company I wish I had read the reviews before ordering from them. SCAM company. They took my money and i never heard from them. I can’t track my order because i never received a confirmation. I will dispute the cheaters with my bank. Buyer beware!!!

I became a customer of Shutterfly by… I became a customer of Shutterfly by default when Kodak went out of business some years ago. At first their promotions were fair and 50% off actually meant 50% off. No longer - it's 50% off parts of an order not the entire project. If you are not a US customer, delivery is not free and can be quite expensive. The company is not really responsive to inquiries about "discounts" that are meant to induce customers to purchase, but are effectively less than they advertise. I have made a number of costly photo books with Shutterfly and I am increasingly unhappy with the experience. There are other less expensive providers - I am searching them out and suggest others do the same.