The merchandise itself is good, BUT The merchandise itself is good - once it finally arrives! Shipping estimates are always wrong, add two to three months minimum to what they list. It's a dark pattern, they have been in business long enough to have data that would allow for a truthful estimate. They certainly should have the capacity to proactively communicate delays. Sorry the essential, you've fooled me more than twice now - shame on me.

Love my Alpaca slippers I received my order a little later than I expected. Though, this happens with other companies too. My Alpaca slippers are the best, my wife and I are keeping our feet warm and cozy. These were replacement my wife bought elsewhere years ago. These are a much higher quality product for a lower price. yay!

Happy and surprised My order was a little delayed though their customer service rep was great. When my chair arrived, it was fantastic. They followed up on my order and even gave me some credit. I wasn't expecting that.

All items secure and delicious In the past, some of the items had been poorly packed. Seems like they worked on that issue and everything was secured and in great condition! Always happy to see them improve and act on feedback.

Took WAY too long to ship (30 days) Took WAY too long to ship (30 days). Not much response from customer service until I found one of the execs on Linked In. The shipping team put Bavarian pretzels at the bottom of the box and they were pretty much trashed when the box arrived. I’ve asked what can be done about it and have not received a reply. Considering cancellation of my membership.