The Essential went the extra mile! I've been an a customer of The Essential since they launched as Move Grocery back in 2020. Loved their expansion and growth ever since, and have been a consistent customer since the beginning. For the first time, several months ago, I had an issue with an order that promised 1-3 week shipping that eventually stretched into 3 months. Their customer service staff worked with me literally every few weeks to try and get me my order, which I finally received this week. Their consistent responses and assistance finally paid dividends. I am so impressed with their engagement, support and effort - they turned a potentially negative experience into a reaffirmation of the company. The Essential did a great job. And I love everything that they offer. Check them out if you haven't already, you will not be disappointed!

Shipping times are crazy long Shipping times are crazy long. I decided to cancel my multiple orders and they said I would receive a refund in 5-7 Business Days however after two follow up emails they still have not cancelled or refunded my orders. Will be submitting a claim with my credit card company now.

Happy and surprised My order was a little delayed though their customer service rep was great. When my chair arrived, it was fantastic. They followed up on my order and even gave me some credit. I wasn't expecting that.

Parent’s Best Friend The essential has quickly become (am i allowed to say it?) essential in my day to day. It’s so much harder to get out to costco or the supermarket, and i don’t have time to read reviews and price compare. I’ve bought sheets, mattresses, air purifiers, food, and towels from the essential. Everything has been great. I might even cancel my costco membership.

Terrible customer service well for a very short time this company seemed to get its act together WRONG. Placed last order on July 31 today is Sept. 14 contacted CS and after a late reply no dry ice really nothing listed on website. Finally shipped and tracking says damaged sent back. Now zero communication from CS cant call it customer service. What a shame good products crap for service. What could they do better well try customer service.