Terrible customer service well for a very short time this company seemed to get its act together WRONG. Placed last order on July 31 today is Sept. 14 contacted CS and after a late reply no dry ice really nothing listed on website. Finally shipped and tracking says damaged sent back. Now zero communication from CS cant call it customer service. What a shame good products crap for service. What could they do better well try customer service.

Excellent products Excellent products - sourced and sold ethically at often unbeatable prices. Overall I find The Essential has dramatically helped the way I manage my household!

Long wait for product, inferior product - but satisfactory outcome Long wait for delivery - chair was an inferior product, but I am very pleased to say that Eric N at The Essential was very accommodating and helpful and gave us a full refund. They will also review the product before sending more out.

Happy and surprised My order was a little delayed though their customer service rep was great. When my chair arrived, it was fantastic. They followed up on my order and even gave me some credit. I wasn't expecting that.

All items secure and delicious In the past, some of the items had been poorly packed. Seems like they worked on that issue and everything was secured and in great condition! Always happy to see them improve and act on feedback.