Tasty with a side of poor communication The products themselves were very tasty. However, there was about a few weeks delay in shipping with no email or notification sent out to customers. I emailed them at which point they let me know of a shortage in dry ice. The product was shipped the following week.

Took WAY too long to ship (30 days) Took WAY too long to ship (30 days). Not much response from customer service until I found one of the execs on Linked In. The shipping team put Bavarian pretzels at the bottom of the box and they were pretty much trashed when the box arrived. I’ve asked what can be done about it and have not received a reply. Considering cancellation of my membership.

The merchandise itself is good, BUT The merchandise itself is good - once it finally arrives! Shipping estimates are always wrong, add two to three months minimum to what they list. It's a dark pattern, they have been in business long enough to have data that would allow for a truthful estimate. They certainly should have the capacity to proactively communicate delays. Sorry the essential, you've fooled me more than twice now - shame on me.

Products are unreal and I save… Products are unreal and I save tremendous amounts of money AND TIME using The Essential. I buy >50% of my housewares from The Essential.

All items secure and delicious In the past, some of the items had been poorly packed. Seems like they worked on that issue and everything was secured and in great condition! Always happy to see them improve and act on feedback.