Shipping delays The seller answers emails with delay, he promised a new delivery date but nothing happened. I have ordered from this seller before with no problem and I do not understand why the quality of the service degraded since the last time I have ordered. UPDATE: looks like the order has been shipped. I don't have an issue with delays, it is a widespread problem these days but I think the seller can improve the communication with clients: reply faster to e-mails and give more realistic timelines for the delivery. If it is all good with the order I would order from this seller again.

Never received the order Never received the order. Months & months later after emailing them multiple times, they changed the status to shipped and then removed the order from the website so it’s no longer found.

Delayed delivery Made an order end February, paid 9th March. Stopped receiving any updates after this. I asked for an update on the 15th, 22nd and eventually asked for a refund on 24th due to no responses. Update- I did receive my order and there was a problem with my requests for updates being spam filtered. I didn’t love the service or delivery times, but there were mitigating circumstances.

Chocolate bars order The experience was rather good. Overall no issues apart from the time it took to deliver the goods from the order date.

Maybe it was just first time blips Maybe it was just first time blips, try again later when it's not so hectic. Communication was poor and receiving goods which had been frozen because they were overdate is not on. Also meat product was on it's last day when it arrived. Replacing products for others, without informing the customer isn't so great either. Otherwise friendly service, that's why I gave a 3 and not a 2.