Great delivery service via UPS to Texas… Great delivery service via UPS to Texas took 1 week from the time I ordered. Great to have the taste of home with scones, shreddies and proper tea. Tea time tonight!

order not delivered We placed an order over one month ago and have not received our merchandise yet. The amount owed was charged to our credit card. The English Grocer has not been answering several e mails requesting an update. They do not answer the telephone number listed on their website.

Chocolate bars order The experience was rather good. Overall no issues apart from the time it took to deliver the goods from the order date.

I wish I had read the reviews before… I wish I had read the reviews before ordering. I passed an order in September 2023. I amended the order to add products in October. When I contacted the company again in October to inquire about when the order would be delivered, they replied to tell me that they were having an issue ordering certain products. That was the last time I heard from them, despite writing three times (in December, January and February) and calling several times to ask for updates. (Calls and voicemails go unanswered.) This is a total scam.

Worst customer experience! If I could rate it minus star, I would. I placed an order on 8 November 2023 and was promptly asked to pay, which I did. Since then, I have not received any products. I have requested a full refund, to which my emails go unanswered. My registered letter was also not picked up and thus returned to me. This is by far the worst customer experience I have ever had. Any company should listen to their customer feedback and take it seriously. There is a red flag that so many people have had the same experience. I'm extremely dissatisfied - would not recommend - will not use then again. Just shameful.