order not delivered We placed an order over one month ago and have not received our merchandise yet. The amount owed was charged to our credit card. The English Grocer has not been answering several e mails requesting an update. They do not answer the telephone number listed on their website.

Delayed delivery Made an order end February, paid 9th March. Stopped receiving any updates after this. I asked for an update on the 15th, 22nd and eventually asked for a refund on 24th due to no responses. Update- I did receive my order and there was a problem with my requests for updates being spam filtered. I didn’t love the service or delivery times, but there were mitigating circumstances.

Excellent service and at a price I'm… Excellent service and at a price I'm happy with. Also found The English Grocer is cheaper than using Britstore or British Corner Shop - the main difference arises from customs charges - I've been routinely charged ~ CHF 70 for nothing except box opening and inspection. Also please note, these two companies won't ship meat pies and cheeses whereas The English Grocer will.

Great service Great service Two orders so far. The first for Christmas was delayed but delivered in time for the festivities with a very kind gesture. The second order of delicious fresh sausages was delivered within 2 weeks. Any emails regarding the orders were dealt with in a prompt and friendly manner. Deliveries made with a smile and kind word.

Maybe it was just first time blips Maybe it was just first time blips, try again later when it's not so hectic. Communication was poor and receiving goods which had been frozen because they were overdate is not on. Also meat product was on it's last day when it arrived. Replacing products for others, without informing the customer isn't so great either. Otherwise friendly service, that's why I gave a 3 and not a 2.