Very impressed I’m surprised the reviews before me had bad experiences. I received the wrong costume and the wrong size. I emailed them and the next day they shipped the correct costume. I was nervous until it got here yesterday. They also stayed in contact the whole time. Great way to do business. They definitely gained a new customer. Thank you Family Halloween store.

Worst Halloween store I ordered a full costume and never received it. Instead they only sent me a mask, which I did not order. I'm trying to return it and get a full refund. And, I have not received a response from this company, which I have emailed twice. Never ordering from this company.

Bad customer service Paid for next day delivery and it turns up 4 days late, customer service seems to be nonexistent as I emailed them and got no reply. Received a reply this morning from their Facebook page telling me to send an email to sort it which I already did and had no response. Won’t be ordering from here again.

Good quality and friendly staff The children’s costumes were perfect, I couldn’t believe the quality and the delivery was fast too. I was unsure on sizing but was assisted on chat and the lady was so helpful. Will definitely be ordering again for halloween!

Do not order with them, worst customer service Worst customer service ever. I placed an order with them and one of the items I got was different from the one I ordered in their shop online. I tried contacting the customer service by email, phone, live chat and Facebook. They have never replied. I would never order with them again.