Very impressed I’m surprised the reviews before me had bad experiences. I received the wrong costume and the wrong size. I emailed them and the next day they shipped the correct costume. I was nervous until it got here yesterday. They also stayed in contact the whole time. Great way to do business. They definitely gained a new customer. Thank you Family Halloween store.

Worst Halloween store I ordered a full costume and never received it. Instead they only sent me a mask, which I did not order. I'm trying to return it and get a full refund. And, I have not received a response from this company, which I have emailed twice. Never ordering from this company.

My original order never arrived My original order never arrived, they actually listened, and cared. They replaced the missing order, what great customer service! Great store.

Great product, bad customer service, crappy tracking app. Website was easy to use and order from. Product came on time and as described. Lost a star due to having to use a 3rd party app to track package. I thought the package was going to be late as the app had the status as "order received not shipped" io until I got the "delivered" notification. Also when I messaged, called and tried to use the web chat I got no response from FHS!😡

Ordered an Animatronic Scarecrow from… Ordered an Animatronic Scarecrow from this store last week. It arrived yesterday and it was great. High quality prop which will really add to my home haunt. Would use them again.