Very impressed I’m surprised the reviews before me had bad experiences. I received the wrong costume and the wrong size. I emailed them and the next day they shipped the correct costume. I was nervous until it got here yesterday. They also stayed in contact the whole time. Great way to do business. They definitely gained a new customer. Thank you Family Halloween store.

Great product, bad customer service, crappy tracking app. Website was easy to use and order from. Product came on time and as described. Lost a star due to having to use a 3rd party app to track package. I thought the package was going to be late as the app had the status as "order received not shipped" io until I got the "delivered" notification. Also when I messaged, called and tried to use the web chat I got no response from FHS!😡

Please do not buy from this store! Please do not buy from this store! I purchased an animatronic for $362 last October and it arrived broken. They did not stand by it, kept telling me a replacement would be shipped out, and it never was! They finally stopped replying to me emails, and I was left with a hunk of garbage and out a good chunk of money. AWFUL PLACE TO BUY FROM!!

2nd Time Placing an order This is my 2nd time placing an order. Honestly can't fault the value for money and delivery time, both are excellent.

Great value and prompt delivery Great value and prompt delivery! Will definitely look here again.