Do not order with them, worst customer service Worst customer service ever. I placed an order with them and one of the items I got was different from the one I ordered in their shop online. I tried contacting the customer service by email, phone, live chat and Facebook. They have never replied. I would never order with them again.

Great product, bad customer service, crappy tracking app. Website was easy to use and order from. Product came on time and as described. Lost a star due to having to use a 3rd party app to track package. I thought the package was going to be late as the app had the status as "order received not shipped" io until I got the "delivered" notification. Also when I messaged, called and tried to use the web chat I got no response from FHS!😡

Very impressed I’m surprised the reviews before me had bad experiences. I received the wrong costume and the wrong size. I emailed them and the next day they shipped the correct costume. I was nervous until it got here yesterday. They also stayed in contact the whole time. Great way to do business. They definitely gained a new customer. Thank you Family Halloween store.

2nd Time Placing an order This is my 2nd time placing an order. Honestly can't fault the value for money and delivery time, both are excellent.

Bought costumes for Xmas Bought costumes for Xmas, competitive price, delivered on time and a good quality. Have just received another costume for a kids birthday, same good service. Will be looking out for kids Easter costumes.