I had an absolutely terrible… I had an absolutely terrible experience. Bath mat rugs did not match each other in color. And were different (yellowish) than the website. Emails from me to Customer Service were not responded to. I could not find a phone number to talk to live customer service rep. I had been a repeat (satisfied) customer. Extremely disappointed by the lack of professionalism of GRUND. I deserve a full refund, yet there was no recourse or any way to connect with Grand that was responded to I will never shop with Grund again. If I sound mad I am. I am not someone who typically says ‘I’ll never shop there again’. In fact, I’m not sure I’ve ever said anything like that but in this case it’s true. Very bad experience.

I have made purchases in the past but… I have made purchases in the past but will no longer be purchasing from them. Have been waiting a return slip for over a week. Will be contacting BBB after posting this review.

Used to Be Okay, But Now Avoid Them I ordered with them in the past but can't recommend them any longer. They sent the wrong color of product and customer service won't reply via email, website form or chat over the course of weeks, and they haven't gotten back to me about a return after a week of using their return process. Sadly, I suggest avoiding them.

Extremely poor customer service Extremely poor customer service. I purchased a bathrobe for my partner as a Christmas gift, and ordered it early to ensure it would arrive on time for Christmas. My partner opened the gift containing the bathrobe on Christmas Day, and it turns out the robe is too large for her. I asked to return it, but was refused because it did not fall within the 30-day return period. Even though I explained the reason for the delay (my partner could not open the gift until Christmas), and noted the bathrobe was unused and unworn, Lisa Hill at Grund refused to assist me and was rude in the process. Clearly, Grund cares about profits and not customer satisfaction.

How the hell can I review anything when… How the hell can I review anything when I still have not received ANYTHING after 3 weeks. There is something wrong with your company and your polling practices when you continue to ask me about item NEVER Received. It seems there is a total scam going on. I will be contacting my credit card company or PayPal tomorrow to claim this obvious fraud.