Dian
GBI was able to email a real person about… I was able to email a real person about my order and receive a reply by that same person.
Jonathan Sackheim
GBUsed to Be Okay, But Now Avoid Them I ordered with them in the past but can't recommend them any longer. They sent the wrong color of product and customer service won't reply via email, website form or chat over the course of weeks, and they haven't gotten back to me about a return after a week of using their return process. Sadly, I suggest avoiding them.
Elizabeth spalding
GBHow the hell can I review anything when… How the hell can I review anything when I still have not received ANYTHING after 3 weeks. There is something wrong with your company and your polling practices when you continue to ask me about item NEVER Received. It seems there is a total scam going on. I will be contacting my credit card company or PayPal tomorrow to claim this obvious fraud.
Joan Serra
GBI would like to amend my recent review of my experience with GrundAmerica. I had come across my interpretation of a No Return Policy. I was wrong & I would now like to correct my mistake. Would have liked to return the item but discovered that Grund has a “No Return” policy. This was never indicated in their advertising or when I was putting in the order. I’ve never come across this with any Company that I’ve ever dealt with. Consequently, no matter how much I like what they have to offer, I’ll never do business with Grund again.
Derek Van De Walle
GBExtremely poor customer service Extremely poor customer service. I purchased a bathrobe for my partner as a Christmas gift, and ordered it early to ensure it would arrive on time for Christmas. My partner opened the gift containing the bathrobe on Christmas Day, and it turns out the robe is too large for her. I asked to return it, but was refused because it did not fall within the 30-day return period. Even though I explained the reason for the delay (my partner could not open the gift until Christmas), and noted the bathrobe was unused and unworn, Lisa Hill at Grund refused to assist me and was rude in the process. Clearly, Grund cares about profits and not customer satisfaction.