Terrible! Terrible!! Crooks !! Saw their ad on Facebook. Wanted to help small business. Went to their website. Ordered over $50 of their food- nothing outrageous-- all readily available. They had my money in 2 minutes. Next day received an email acknowledging order, but no delivery date. I emailed twice, asking for delivery date. Response was “...maybe in 10 days...” Finally delivery came- packaged very un-professionally. Food was warm. The chunk of speck had white specks under the wrapping. The paper ingredient list was old falling apart paper. Have not eaten any because it may be bad. Never ever again-- these people cheat OLD CRIPPLED LADIES.

Never disappointing ! I've made at least four purchases from Supermarket Italy and have only been happier with each one. The site is easily navigated and has a great variety of products from different countries. The Sicilian lemon jam was wonderful and the Greek olives are being finished by the jar full ! Every single item is carefully wrapped in either a thick layer of bubble wrap or sturdy brown kraft paper. Never any breakage. We get to try new items that we might not have tasted in the past because it's so much fun to shop here.

Great new find for unique grocery experience Fun and interesting extensive selection of grocery items. Stocked up on a variety of sauces, seasonings, pastas. Prices were reasonable. The packaging was hysterical! Everything wrapped extensively...just like my Italian in-laws! Nothings going to break on delivery with this packaging. I have saved the box and wrapping for my son's next move! Fast delivery. All good. Will be a regular shopper there.

Absolutely zero communication from SMI… Absolutely zero communication from SMI concerning shipping info. I explicitly warned them off using FedEx and strongly encouraged USPS for my order, since I live in a very remote area. They ignored my preference and I only found my purchase three days after they asked me for an opinion on their performance. It was found over a tenth of a mile on the side of a logging road in the Klamath National Forest. It was heat damaged after being suspect to three days of above 90 degree temperatures. SMI promised to make good on their defective product, but they never followed up and have not returned emails, phone calls &tc. Absolutely unprofessional and not worthy of one's trust. Can I possibly give a zero star review? That's what is deserved for my experience.

Zero customer service I placed an order 09Dec22.I received part of the order 15Dec22. The packing slip said it was complete. I was missing 6 items, and customer service is horrible. Spoke to virtual chat, said my order was complete, then said it was shipped in 2 parts. I should have received the second one yesterday, No order, FedEx says it is delayed. Do not try to call the phone number, 35 calls, no one answers.