I ordered for the first time and… I ordered for the first time and checked whether the site is legit; these days you never know if a site isn't a fraudulent front. The reviews on this site were pretty negative, somewhat outdated but at least indicating the store is legit. I risked it as some of the product sounded interesting and were hard to find elsewhere. I was positively impressed - the order arrived 2 days later (I'm in MA) and everything was wrapped nicely maybe even a little much. Everything as described. I am thinking maybe when these guys started out they didn't get everything quite right but learned from things that didn't go well - I am very pleased and will definitely order from them again! (The Italians make such nice things.)

Absolutely zero communication from SMI… Absolutely zero communication from SMI concerning shipping info. I explicitly warned them off using FedEx and strongly encouraged USPS for my order, since I live in a very remote area. They ignored my preference and I only found my purchase three days after they asked me for an opinion on their performance. It was found over a tenth of a mile on the side of a logging road in the Klamath National Forest. It was heat damaged after being suspect to three days of above 90 degree temperatures. SMI promised to make good on their defective product, but they never followed up and have not returned emails, phone calls &tc. Absolutely unprofessional and not worthy of one's trust. Can I possibly give a zero star review? That's what is deserved for my experience.

Zero customer service I placed an order 09Dec22.I received part of the order 15Dec22. The packing slip said it was complete. I was missing 6 items, and customer service is horrible. Spoke to virtual chat, said my order was complete, then said it was shipped in 2 parts. I should have received the second one yesterday, No order, FedEx says it is delayed. Do not try to call the phone number, 35 calls, no one answers.

Expired Organic Food Items I ordered several items from them including organic lemon juice. When I finally received the order, the lemon juice had expired on 8/31/2021 — last year! When I alerted cust svc by email they didn’t respond but refunded my money. What reputable business sells expired organic merchandise? I didn’t even receive an apology. They probably thought I wouldn’t notice. I will never order from them again.

Very unprofessional and poorly managed I placed a large order, received some items that expired beyond the expiration date. Other items were not as described on the website. I tried calling during their posted hours they posted on the website after 9 AM, switched to another number that did not answer after multiple tries. I tried doing the live chat, their instructions say to click on the bubble at the bottom left-hand corner of the page, after many attempts I found the bubble on the right-hand side of the page. Very unprofessional and poorly managed.