Horrendous customer service Horrendous customer service. Ordered a gift card and then dead silence. No email. No calls. nothing. I contacted customer service to inquire. The response was vague, demanding more information for some sort of 'verification' of I have no clue whatsoever. A few days pass and still nothing from their end. I finally reached out and cancelled the order to which they promptly complied. Prejudice or complete incompetence, it was my first and hopefully the last experience with Igourmet. What a complete waste of time.

I cannot even speak to the quality of… I cannot even speak to the quality of the goods. My complaint is that the customer service is non-responsive. I have emailed and requested my email address to be removed from the mailing lists. I receive 1-2 emails DAILY and the Unsubscribe link and capability does not work (try it and let me know if you had any better luck). The customer service folks returned contact 3 separate times that they have removed my email address, yet still it continues. Daily. Most annoyingly.

GOOD FOOD GOOD FOOD, NOT WHAT THEY SAY IT IS.. IDJIOTS.. Emmentaler was registered in 2000 as an appellation d'origine contrôlée (AOC) in Switzerland.[9][10][11] In 2013, it was replaced by the appellation d'origine protégée (AOP) certification AS A FORMER US CITIZEN WHO LIVED 4 YEARS IN FRIBOURG CANTON FROM WHERE WE COLDS SEE GRYUER CASTLE, LAC NEUCHATAL, PROXIME TO EMMETAL , THE GREAT CHEESE BASKET:). EMMENTAL IS NOT MADE NOT IN FRANCE, Baby Brie, Petit Brie, Mini Brie all are the same as the regular Brie, but their diameters are smaller, giving different names. Jmbon sec is not a variety of ham nor an apppellation controlle product. it is a process of which there are over 50 ways to dry aham and many varieties of PIGS.

Outrageous S/H prices Outrageous S/H prices. Shame because this company is Beyond awesome when it comes to selection, service and quality.

Wish I'd read these reviews before ordering! So, based solely on my experience with igourmet, I really had begun to suspect it is a scam. I ordered an expensive gift box days before their deadline for Christmas delivery. I was promised delivery between Dec 18-22nd and I was to receive an email when it shipped. When I hadn't received an email by the 19th, I called to confirm everything was still on schedule. I was assured it would be delivered by the 22nd. Customer Service rep said they would track package personally and send me an email before they left work with a status update. Never happened. When I still hadn't received the shipping email on the 22nd, I called again. I was told that it had been processed and was on the dock to be loaded into the FedEx truck that night and would be delivered on the 23rd. She said she upgraded my order to priority overnight shipping and it would for sure get there before Christmas. Customer Service rep said they would track package personally and send me an email before they left work with a status update. Never happened. Of course, I did not receive the shipping email either and they are closed on the weekend. So the gift never even shipped! Christmas was Monday and my friends had no gift, and I had no explanation except that igourmet had totally dropped the ball and was probably a scam. So I called (yet again!) Tuesday morning. Really nice but ineffectual customer service said they would ship it Tuesday for Wednesday delivery, for sure. Still did not ship. What is wrong with this company that they absolutely do not communicate back to the customer when there is an issue or a question or a problem? I guessed they were just stringing me along to see how long they could keep my money. Just as I called 1st thing Wednesday morning to cancel the whole thing, I received an email that it had shipped. Wrong! It actually did not go to Fedex until 4pm that afternoon. It FINALLY arrived Thursday after Christmas. Lest anyone is confused, this was NOT a "there were too many packages for Fedex to deliver" issue. This was an "Igourmet cannot get it out the door when promised" issue. Igourmet completely lost any repeat business from me, my companies and my friends and family. I will never ever trust igourmet again. I absolutely do NOT RECOMMEND ordering from this company. Doesn't matter if the product is good or not because they cannot be trusted to get it delivered when they say they will.