I've tried 3 times to get my issue with… I've tried 3 times to get my issue with my Advance Pay account fixed with no success. Giant eagle has the worst Customer Service department I've ever dealt with. Even cell phone companies aren't as bad as Giant Eagle. Everything is set up, so their CS department tells me, but I've tried 3 times to use the Adv Pay at the GetGo pump with no success. Giant Eagle CS depart would not help me, they told me it was a GetGo problem. I went to Get Go, they told me I had to go online to get it fixed. That sure was a waste of my time. Terrible company to deal with.

Issue is with digital wallet Issue is with digital wallet. I have several hundreds of dollars in my E-card wallet and cannot access any of my E-cards. Have not been able to access any of my E-cards for over a week. Called customer service which was unable to address my concerns and had no idea when problem would be resolved. Sent email voicing my concerns with no response. Very dissatisfied with Giant Eagle main office customer service.

I worked at Giant Eagle in Indiana PA… I worked at Giant Eagle in Indiana PA for about a year. My first issue with Giant Eagle is the cleanliness. There is still black mold in all of the drink coolers by the registers, and this was discovered in the summer of 2022. When other employees and I brought the issue to the prior store manager, Jim, we were told “it’s being taken care of”, “it’s not a big deal”, and “clean it yourselves. After the company switched to corporate everything got worse. We got new managers that are rude, disrespectful, and unfair. my hours were cut significantly and i was constantly belittled. The new manager Stephanie made up “new rules” that were just ridiculous. For example, I was a cashier and I always kept my personal belongings on me, and under my register because other staff members were having issues with their stuff being stolen. One day I get to work and out of nowhere Stephanie comes up to me and tells me I can’t have my things on me and they need to go in the “computer room”. Keep in mind, as an employee and not a manager I do not even have access to this room, so why would I put my stuff there? I could keep going. It’s ridiculous.

Untruthful ads In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. What they do NOT tell you is that now, if you buy one, it's down to $1.25! So they make you think you must buy 4, but no, only one is enough. So they trick you into thinking you must buy a lot to get a discount, but that's not true

I don't like the fact that you no… I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment.