GIANT EAGLE IS A TOTAL AND COMPLETE RIP… GIANT EAGLE IS A TOTAL AND COMPLETE RIP OFF!! PRICE GOUGING TO THE MOON!!! THE FUEL PERKS ARE HORRIBLE, DONT FALL FOR THAT SCAM!! STORES ARE FILTHY!!! PARKING LOT IS LOADED WITH HUGE POTHOLES SOME OVER 4' AROUND!!!! LAWSUIT HEAVEN!!1

This is now my favorite store since… This is now my favorite store since they changed their name to Market Place. Their attempt to become an upscale store is paying off for the customer because they are now offering a wide array of different foods and fresh cuts of meat, and it doesn't hurt that you can still save dollars at the gas pump. They are still more pricer than their competition but, the savings at the pump is a plus.

Giant Eagle grocery store Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. Excellent Customer service. Spacious and very clean store. Fresh food.

I've tried 3 times to get my issue with… I've tried 3 times to get my issue with my Advance Pay account fixed with no success. Giant eagle has the worst Customer Service department I've ever dealt with. Even cell phone companies aren't as bad as Giant Eagle. Everything is set up, so their CS department tells me, but I've tried 3 times to use the Adv Pay at the GetGo pump with no success. Giant Eagle CS depart would not help me, they told me it was a GetGo problem. I went to Get Go, they told me I had to go online to get it fixed. That sure was a waste of my time. Terrible company to deal with.

Institutional disrespect If I could give Giant Eagle a 0 today I would. I’ve been a customer for at least 15 years, and I’ve held a fuel direct pay account for about 8 years. Unfortunately, fraudsters tried to empty my linked bank account and I had my bank freeze the account. The next day I attempted to link my fuel card to the new bank account. It took GE a couple days to send the test deposit. Once they did, I tried to reinstate the GE card. After an hour on the phone it was finally handled (phew… terrible system. There’s an advantage pay and a full perks and the old system wasn’t quite linked to the new system, so it’s a problem if you need to update your info. Thanks GE for rewarding my loyalty with a nice time-eating smack down). In the meantime, however, I’ve been harassed by bill collections for a gas purchase made 5 days before I froze the account. Yup you got it- they took 5 days to process the charges, but turned me in to collections the very next day! The VERY NEXT DAY! Not only that, but they added a nice $30 surcharge (for my trouble?). I explained the situation and was told I needed proof from my bank on bank letterhead. Ok- no problem. My bank rep was kind enough to whip that out immediately. Shouldn’t you show your loyal customers who have spent thousands supporting your business over years just a small amount of respect for their time by having a system that is easy to navigate? The credit card companies regularly waive a $30 fee for loyal customers who pay bills on time but have a 1-time circumstance. Honestly it took me less time to open all new accounts with my financial institution. Deplorable, GE. Catch up with the times.