Quick Response - Quick Delivery Received order in timely manner. Product is solid - works well. Does an awesome cook! Only problem, the Pizza Stone was chipped on two sides on arrival.

Great grill, poor quality control Overall, it seems to be a great grill. I love how my meat turns out, I love the speed and convenience of it, and I love the way it easily disassembles and cleans up. They sent me a defective unit at first, so I had to send it back, and it took a while for them to send me another one. Now the igniter doesn't work on the new one they sent me, but I don't feel like going through the hassle to send it back in. I'll just light it with a lighter. Overall great product, but you'd expect better quality control from and American company. Maybe I'm being too generous giving four stars, but I do really like the product.

The grill is amazing and easy to use The grill is amazing and easy to use. 2 things that would greatly improve to functionality is a deeper drip tray and a quick disconnect on the gas hose. When pulling food out the drip tray is about 3-4 inches shorter than the drip tray shelf and grate allowing drippings to make a mess. These 2 things would make the grill much more enjoyable to use. Otherwise I love it and use it multiple times a week.

The website is very informative The website is very informative, if I would change anything it would be to have a “specs” tab, I did see the dimensions on the main page but not grill grate size or overall size of opening. I did finally find those answers on the FAQ tab, but I had already spent time on other websites to find answers (like overall weight). The cooking videos on the website are amazing and extremely useful! After much reading and watching, I chose this infrared grille over the Otto and am excited to get it!! The overall build (in USA), ease of cleaning and use, and having more heft (weight) we’re big parts of my decision.

I tried something else I went to try something else, that something else wasn't worth a hoot! Returned something else, the folks at Schwank-Blazen Bull were very helpful getting my order together. Now I wait, I've a couple of steaks and some hamburger patties waiting to get burnt medium rare!!! Stay tuned