I was having trouble completing an… I was having trouble completing an online order. I called for assistance and an associate answered. I learned that it was actually after hours, but he saw the call and answered. He was very helpful and patiently helped me through the process (my computer was working very slowly). What an excellent employee! Thank you so much!

The website is very informative The website is very informative, if I would change anything it would be to have a “specs” tab, I did see the dimensions on the main page but not grill grate size or overall size of opening. I did finally find those answers on the FAQ tab, but I had already spent time on other websites to find answers (like overall weight). The cooking videos on the website are amazing and extremely useful! After much reading and watching, I chose this infrared grille over the Otto and am excited to get it!! The overall build (in USA), ease of cleaning and use, and having more heft (weight) we’re big parts of my decision.

Excellent steaks off this grill Excellent steaks off this grill, perfect customer service, haven’t tried pizza yet but cooked wonderful salmon and hamburgers, just have to practice on the height to the burners. Ribeyes and Filets easy peasy!

This grill is a total game changer in… This grill is a total game changer in the way of cooking with the proper searing and quick cooking time. When ordered it was shipped quickly and was everything I expected plus more. I would recommend this grill to anyone who wants a perfect steak and anyone who is a novice griller to a grilling master. It does do more that steak I've put chicken and pork chops and turned out excellent. One warning is not to leave it alone to cook because you can overcook your meat.

The 1270.00 Blazing Bull I ordered as a… The 1270.00 Blazing Bull I ordered as a gift for my brother arrived damaged with a crease across the entire length of the back about 1 inch from the bottom. I didn't notice it until after the gift was presented. Paid 70.00 for expedited delivery but had to wait an extra day because UPS didn't hold up their end of the bargain.