My last order was delayed because of… My last order was delayed because of weather somewhere, and when I received it, it was thawed and had an internal temperature of 46°. Non-usable. I filled out the form they sent via email, and they apologized and said a new order would be sent right out. As I haven't seen a replacement order nor heard from anyone, I called customer service, and the woman was quite nice and helpful, yet I still haven't heard a thing. They've had my money since March 26th for a product I couldn't use. I think their product is better than Omaha Steaks (my previous supplier), but their Customer Service leaves a lot to be desired. If this isn't fixed, I may have to go back to Omaha. Product Quality 9 Stars Customer Service 0 Stars

The box arrived on time The box arrived on time, the items were packed properly and they are Delicious. I shared them with my Daughters Family and they loved them!

These products are great These products are great. Easy to use website and change orders or choices

steaks notice some of the steaks could be tough, this is why I stop buying store .

The chat person was quick and helpful… The chat person was quick and helpful -- made sure to order me ADDITIONAL DRY ICE since I live in South Florida and my shipment was delayed another day and came to me thawed. She sent me a new box and that's exactly what needed to happen. Maybe South Florida is too far from you guys if this happens again, I may have to re-think this.