They know their Beef and Pork! They know their Beef... and Pork too! Some of the best grain finished steaks, wagyu burgers and heritage pork tenderloins that I have found online. I live in a bit of a food desert so it's awesome I can get access to these high quality product whenever I like. No need to subscribe either, appreciate the freedom! Loved how they give you tracking info every step of the way as well.

I have only ordered from them three… I have only ordered from them three times. I find them a bit pricey and portions are ridiculously small (even for one single person who does not eat a lot). I never had an issue or customer service encounter but on my last order I had new lamb chops from New Zealand which were heavily advertised. Packaging was terrible. Lamb chops should have been individually wrapped and not just thrown together in a thin plastic bag to guarantee freezer burns. I also had a small question regarding the freshness of the lobster tails I ordered on my second order. Fortunately, they do not force you to take a subscription and a customer can place"one time only" order.

Poor quality seafood Twice we have ordered the scallops and they were bitter from being treated with chemicals. American wagu was no better than prime. Twice the order was sent 3 or 4 day delivery during the winter to south Texas where we can have 5 or 6 days of 80+ degree weather, one box completely thawed, another half thawed, half partially frozen. I would not recommend to anyone.

Canceled my subscription Canceled my subscription. They do not give advance notice that a shipment will be sent. If you forget about your subscription date you'll only get notice that your shipment has already been sent so no way to cancel or reschedule. This does not fit into busy life where it's easy to forget.

Rotten meat, refused to refund I received two expensive beef roasts that both turned out to be rotten when defrosted. There were visible holes in the packaging and the support person suggested they were safe to eat since they were "locked tight in a sealed box." So cardboard boxes protect meat against contamination now? The meat was foul smelling and discolored at the surface and in the middle and slimy. I was told it was safe to eat and they can add another one to my next order!