Horrible customer service ~ meat was starting to thaw Ordered $150 worth of meat to get the free shipping. Order arrived timely, however there wasn't any dry ice left in the box. Meat had stated to thaw, even though outside temps were in the low 20 degrees. I immediately took photos and sent an email to them. After 4-days, I had not heard from customers service. I submitted a second message from their website. Finally received a response a day later. They asked for more information, so I responded to customer services email that was sent to me. No response. Sent second email and still no response a week later. Terrible customer service, will never order from them again.

Canceled my subscription Canceled my subscription. They do not give advance notice that a shipment will be sent. If you forget about your subscription date you'll only get notice that your shipment has already been sent so no way to cancel or reschedule. This does not fit into busy life where it's easy to forget.

Their customer service is very poor Their customer service is very poor. When I changed my delivery date I was billed for an additional order that I did not want. I had changed my delivery order in the past and this did not happen. When I contacted customer service they did not care. They are very expensive and I would not ever recommend them to anyone.

I have only ordered from them three… I have only ordered from them three times. I find them a bit pricey and portions are ridiculously small (even for one single person who does not eat a lot). I never had an issue or customer service encounter but on my last order I had new lamb chops from New Zealand which were heavily advertised. Packaging was terrible. Lamb chops should have been individually wrapped and not just thrown together in a thin plastic bag to guarantee freezer burns. I also had a small question regarding the freshness of the lobster tails I ordered on my second order. Fortunately, they do not force you to take a subscription and a customer can place"one time only" order.

Horrible customer service and… Horrible customer service and experience all the way around. They shipped me 2 orders - their mistake - and charged me twice and would not make it right. Their products ate not that great — all the fish is small portions with mismatched thickness - only 6 oz. And meat is no different than you can get in the stores. Not worth the aggrevation. Go to your local farmers market— support them. Not the greedy cheaters.