Quality of meat is lower than I… Quality of meat is lower than I expected and Im dissapointed. The free Wiagu addition was amazing. The 35 dollar New York strip looks amazing but had many unchewable pieces. I just had a 10 dollar Costco steak I was really dissapointed in so I ordered from these guys. We have a few left in our freezer hoping they are better than this one. When you pay up you really want to appreciate so I feel let down.

The WORST customer service! The WORST customer service!! They don't have an actual number to call and just want you to text or email. I did not subscribe to a monthly service, but somehow, they thought I did. I have tried for 2 months to stop it, and no response. So, I stopped payment and blocked them on my bank account.

One-time, Wagyu purchase was so yummy Ordered a 16oz A5 Wagyu Ribeye Steak - Miyazaki Gyu Farm for $230 last Christmas for my husband. He’s tried American Wagyu but wanted to try authentic Japanese Wagyu. It arrived on time in a cardboard box with dry ice that kept it extremely cold. It tasted exceptionally fatty but isn’t that what Wagyu is known for? We were both happy with it

Rotten meat, refused to refund I received two expensive beef roasts that both turned out to be rotten when defrosted. There were visible holes in the packaging and the support person suggested they were safe to eat since they were "locked tight in a sealed box." So cardboard boxes protect meat against contamination now? The meat was foul smelling and discolored at the surface and in the middle and slimy. I was told it was safe to eat and they can add another one to my next order!

Our first order and last! This was our first order and will be our last. We ordered the boneless/skinless chicken breasts; the portion sizes were fine, but much of the meat was shreddy and very unappetizing. We ended up throwing away about a third to a half of each breast we prepared before cooking it. Not recommended.