Never using them again Never using them again. I ordered 12 snails and 6 siames algea eaters. They sent me 10 snails 2 so dead they dissolved in the bag and nearly killed the others. Then the 6 siamese algea eaters showed up as 6 chinese algea eaters. Utterly useless, not even the same fish and very territorial. So guess what 6 fish get to die because live aquaria are pieces of sh.

Missing and Dead Fish, Horrible Company Fish are guaranteed alive and their website states their shipping is top quality. Only half my fish arrived, in a cardboard box, a few newspapers, 1 hand warmer with a flimsy white paper plate. The water was yellow and fish dead or dying. Did not make it through the night. I placed a claim like I was told for the dead fish, and they issued a refund for the missing fish. Store credit can only be used at check out in the comment section and they state you will be charged full until the run the credit. After a few days (I ordered non living items) I sis not notice my credit issued. I contacted the company and they stated I did not have a credit. And since the items had already shipped, they could not stop the order. Convenient for them I know.

Horrible Company - Please Stay Away Horrible company. I ordered 21 fish, but only have 13. 5 of them were missing and 6 were DOA. 1 other was on it's last leg and died maybe 5 minutes after opening the shipping box (fish still bagged). The last one died after a few hours. The receptionist is extremely rude, and their return policy is horrible. Even the receptionist said the owner is ridiculous and his policies are terrible. At this point, I'm going to eat the loss as I don't trust the fish they sell. Petco, here I come.

Canceled my order without notifying me Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. But a month goes by, and when I checked the website the fish were back in stock. I spoke with a rep asking what the status on my order was and they had canceled it without notifying me a couple days prior. Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. Can't review the fish, never got it.

Dishonest - they take your money and run The company does not stand by their refund policy. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. But it doesn’t matter now because I would NEVER order from their company again. There are other better alternatives out there. Don’t use this company.