Canceled my order without notifying me Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. But a month goes by, and when I checked the website the fish were back in stock. I spoke with a rep asking what the status on my order was and they had canceled it without notifying me a couple days prior. Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. Can't review the fish, never got it.

Missing and Dead Fish, Horrible Company Fish are guaranteed alive and their website states their shipping is top quality. Only half my fish arrived, in a cardboard box, a few newspapers, 1 hand warmer with a flimsy white paper plate. The water was yellow and fish dead or dying. Did not make it through the night. I placed a claim like I was told for the dead fish, and they issued a refund for the missing fish. Store credit can only be used at check out in the comment section and they state you will be charged full until the run the credit. After a few days (I ordered non living items) I sis not notice my credit issued. I contacted the company and they stated I did not have a credit. And since the items had already shipped, they could not stop the order. Convenient for them I know.

Definitely a great experience Definitely a great experience. I made an order of fish from live aquaria. They all came packaged extremely well. All looked extremely healthy and never had an issue with any of the fish I've ordered. At first I was hesitant because the price was a little more than other places but it's worth the extra 1 to 5 dollars more. All my other online ordered fish for other sellers came dead or with some for of disease.

Literally the worst supplier of fish Literally the worst supplier of fish. Every animal I purchased was damaged or poor quality. I purchased 2 "lemon oscars" that ended up just terrible quality albinos for a premium price. They were also lethargic from being cold in 60° water (these are tropical fish). A couple invertebrates the snails had cracks and broken shells. Then the plecostomus was clinging to life with shredded fins that broke off into more and more pieces when he'd try to move. Nothing was officially DOA but this company should be shut down for animal abuse. Absolute worst care I've ever seen. On the customer service side they said to email them for what I thought were incorrect fish (the "lemons") but customer service ignored my email. The pleco died soon after arrival since it was so busted up so I filed a claim for their 14 day warranty and received a small store credit of $7 for the pleco $9 sick and damages pleco. I spent $100 between shipping and fish. Absolute hole do not buy!!

Dishonest - they take your money and run The company does not stand by their refund policy. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. But it doesn’t matter now because I would NEVER order from their company again. There are other better alternatives out there. Don’t use this company.