My first order and the fish was dead My first order from them resulted in a dead blend arriving and an order for a coral that was in stock when I purchased but, after I submitted the order, was back ordered for weeks possibly. Customer service said they’d apply credit to my account for the dead fish. But, if I want to reorder, they'd charge me $40 for box fees and shipping if I want use that credit to get a new fish. I have. A”box” right here that the dead fish cane in and $30 shipping that the was wasted. And I’m not sure if, when my coral gets in stock, they’ll charge for shipping that separately. I won’t be using them again.

Wow, absolutely horrible! Wow! Horrible place to order from. Should have looked at the company's reviews online before using them. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. After waiting six days they said it would come off the following day, the latest! That has come and gone. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! A 1 rating is actually too much!

Definitely a great experience Definitely a great experience. I made an order of fish from live aquaria. They all came packaged extremely well. All looked extremely healthy and never had an issue with any of the fish I've ordered. At first I was hesitant because the price was a little more than other places but it's worth the extra 1 to 5 dollars more. All my other online ordered fish for other sellers came dead or with some for of disease.

Much Better! Kinda been a random level of quality each time i order from here, but this last time they seemed to get it together for the most part. Each fish was bagged separately, and packaged in anti bacterial/ anti fungal medication. The bag water was cool and clean, fish were 98% healthy on arrival. Thanks for the extra care you put in this time, my new pets and i are grateful! Also the plants i ordered arrived green and lush, and considerably cleaner than most plants I have gotten from alternative sources! Keep up the good work!

Missing and Dead Fish, Horrible Company Fish are guaranteed alive and their website states their shipping is top quality. Only half my fish arrived, in a cardboard box, a few newspapers, 1 hand warmer with a flimsy white paper plate. The water was yellow and fish dead or dying. Did not make it through the night. I placed a claim like I was told for the dead fish, and they issued a refund for the missing fish. Store credit can only be used at check out in the comment section and they state you will be charged full until the run the credit. After a few days (I ordered non living items) I sis not notice my credit issued. I contacted the company and they stated I did not have a credit. And since the items had already shipped, they could not stop the order. Convenient for them I know.