Excellent customer response time/… Excellent customer response time/ solutions and care. Each interaction didn’t feel scripted and got some great tips on caring for my machine. Would definitely recommend and was highly impressed! Thank you Destiny S and Carolina R

Outstanding Customer Service Had an issue with my device and contacted the company and less than 12 hours later they contacted me and began the process of fulfilling my warranty. World-class service. No BS, no runaround, just incredible service. True pros with quality products and service to match. A+++. Highly recommended.

5 pens in total I currently own 3 terp pen spectrums, 2 terp pen XL and 1 terp pen. The new spectrum battery's are terrible. The charge on it only lasts about 2 sessions. My pen XL will last half the day and the small terp pen will last all day. I have so many spectrum pens because boundless sent me 2 more to replace the battery issue. They suck. Battery wise buy the small pen. It works 10x better than the new spectrum.

Dishonorable warranty I bought a terp pen that broke about 2 weeks after the purchase and I'm having a hard time getting it replaced or fixed in accordance with the warranty.Starting to regret the purchase especially if the warranty won't be honered

Right now it's 3 stars Right now it's 3 stars. Not sure if I'm doing anything wrong. I purchased the Terp Pen Spectrum & I charged it when it arrived. Left on charge for an hour & the light was a steady green so I'm guessing it's fully charged. I followed all instructions on how to "burn off" any residue prior to using for concentrate. I purchased Verano G-Purps Budder/Badder. Did the 3-5 second inhale prior to touching the concentrate. When I gently pressed upon concentrate while inhaling for about 8 seconds & exhaled there was no smoke, I got some flavor but no smoke cloud. So I inhaled really hard like trying to suck down a Wendy's frosty thru a straw & only then did I get some smoke, but not a lot. I've tried all 3 heating modes & it's the same thing. I tried the coil as well & it was the same. Anyone else have this issue or am I possibly doing something wrong. This pen feels awesome & I really want to enjoy it. Any help will be appreciated.