It’ll get you high but frustrate u until then. I like the Terp pen, it works except the coils themselves are basically impossible to clean, the airflow gets clogged super easily and the battery doesn’t last me past one and a half seshes if I’m lucky. Pretty frustrating honestly.

AWFUL Support Not that I used traditional email support, but I had the official Instagram account tell me to send information regarding my order to get started on a warranty claim. They did not respond for over a month after this and still have not responded. My warranty claim happened without ever receiving a message but only after I threatened to contact the BBB. Overall a very poor experience for what I’d say is a mediocre product. Stay away from the terp pen line, their flower vapes are the only thing worth a buying.

Big-Time Customer Service Big-Time customer service never wavers over the years; recently sent me a part complimentary that I wasn’t even claiming as a warranty issue. Always happy with their products too and my CFX Plus is way over the top!

Customer Service ABSOLUTELY Helpful Customer Service is extremely helpful with all issues. Devices can malfunction quite quickly. Can be one of multiple ways. Yet there is a Warranty. Otherwise, Great Device (Terp Pen's) for what they're needed for.

Bam! The customer service and 3 year warranty is great!. If it's damaged or becomes defective in that 3 year window they will replace it. I'm a happy and loyal customer. The Terp Pen XL is the best vape pen I have ever tried and have found nothing that compares to the quality and taste it provides when it comes to cannabis concentrates.