AWFUL Support Not that I used traditional email support, but I had the official Instagram account tell me to send information regarding my order to get started on a warranty claim. They did not respond for over a month after this and still have not responded. My warranty claim happened without ever receiving a message but only after I threatened to contact the BBB. Overall a very poor experience for what I’d say is a mediocre product. Stay away from the terp pen line, their flower vapes are the only thing worth a buying.

5 pens in total I currently own 3 terp pen spectrums, 2 terp pen XL and 1 terp pen. The new spectrum battery's are terrible. The charge on it only lasts about 2 sessions. My pen XL will last half the day and the small terp pen will last all day. I have so many spectrum pens because boundless sent me 2 more to replace the battery issue. They suck. Battery wise buy the small pen. It works 10x better than the new spectrum.

Legit On the Go Easy to Use + Quality This Company Treats It's Customer's 100% Right And Professionally - How You Want to Be Treated and should Be. They are Extremely Excellent at Communicating and helping Customer's out with Their Line Up of Stellar Products. Their Terp and TerpXL are Most Excellent for those with health issues for its Simplicity to Use On The Go and its Legitimate Functionality. You can Gain Super Drags or Smaller for those New to Using One. Arrives with Cerramic Coil which is Quite Quality and for the Price vs Competitor's You Cant Go Wrong With Their Lineup

Big-Time Customer Service Big-Time customer service never wavers over the years; recently sent me a part complimentary that I wasn’t even claiming as a warranty issue. Always happy with their products too and my CFX Plus is way over the top!

I also own a utillian 722 but I… I also own a utillian 722 but I definitely have to say that the TERA is, in my experience , a far superior rig; in that the draw is far smoother ;whereas. the utillians runs hot and harsh even on low setting.veryhappy to have the Tera back . thank you for a pleasant customer service experience! john Scott.