Big-Time Customer Service Big-Time customer service never wavers over the years; recently sent me a part complimentary that I wasn’t even claiming as a warranty issue. Always happy with their products too and my CFX Plus is way over the top!

I benefited from other reviews before purchasing I read a lot of reviews about the Tera before I bought it. I purchased this convection vape specifically to use with a water accessory. I’m pretty much committed to convection, after using a Firefly 2+ for almost two years. The first thing I did was replace the glass stem with a 420EDC 3D 80mm curved mouthpiece to use when out and about. Because of the way I stash the Tera, this mouthpiece doesn’t stay attached, so I carry the plastic mouthpiece to keep the chamber covered. However, I’ve begun to use this exclusively at home with the WPA and a water accessory. I stick to dry herb and I find the temp control to be excellent when seeking the balance between flavor and effectiveness. This is now my go-to device for home use.

It’ll get you high but frustrate u until then. I like the Terp pen, it works except the coils themselves are basically impossible to clean, the airflow gets clogged super easily and the battery doesn’t last me past one and a half seshes if I’m lucky. Pretty frustrating honestly.

I also own a utillian 722 but I… I also own a utillian 722 but I definitely have to say that the TERA is, in my experience , a far superior rig; in that the draw is far smoother ;whereas. the utillians runs hot and harsh even on low setting.veryhappy to have the Tera back . thank you for a pleasant customer service experience! john Scott.

Dishonorable warranty I bought a terp pen that broke about 2 weeks after the purchase and I'm having a hard time getting it replaced or fixed in accordance with the warranty.Starting to regret the purchase especially if the warranty won't be honered