AWFUL Support Not that I used traditional email support, but I had the official Instagram account tell me to send information regarding my order to get started on a warranty claim. They did not respond for over a month after this and still have not responded. My warranty claim happened without ever receiving a message but only after I threatened to contact the BBB. Overall a very poor experience for what I’d say is a mediocre product. Stay away from the terp pen line, their flower vapes are the only thing worth a buying.

Outstanding Customer Service Had an issue with my device and contacted the company and less than 12 hours later they contacted me and began the process of fulfilling my warranty. World-class service. No BS, no runaround, just incredible service. True pros with quality products and service to match. A+++. Highly recommended.

This is a must have This is a must have, my husband and I tried dabbing for the first time and using a nectar collector. Which in my book looks real shady, lol. This has made dabbing much more enjoyable, it's easy, the technology is awesome and it's well made. If you are hesitant to purchase, don't be, you won't be disappointed.

Legit On the Go Easy to Use + Quality This Company Treats It's Customer's 100% Right And Professionally - How You Want to Be Treated and should Be. They are Extremely Excellent at Communicating and helping Customer's out with Their Line Up of Stellar Products. Their Terp and TerpXL are Most Excellent for those with health issues for its Simplicity to Use On The Go and its Legitimate Functionality. You can Gain Super Drags or Smaller for those New to Using One. Arrives with Cerramic Coil which is Quite Quality and for the Price vs Competitor's You Cant Go Wrong With Their Lineup

It’ll get you high but frustrate u until then. I like the Terp pen, it works except the coils themselves are basically impossible to clean, the airflow gets clogged super easily and the battery doesn’t last me past one and a half seshes if I’m lucky. Pretty frustrating honestly.