The battery would not charge The battery would not charge. Found instructions to clean it and still didn't work. Sent email to Atmos for help and haven't heard back yet. They got back to me and resolved the issue satisfactorily.

Temporarily misplaced? (REVISED) I am revising my rating because the new upgraded ATMOS BOSS has some minor improvements that really make a difference. The way the chamber is cut and the material that is used for the mouth tip assembly seem minor but it shows that some attention has been shown to really improve the flow and function of the vape tool! This tool keeps the vape matter completely separated from the element that generates the heat for vaping. The BOSS ATMOS is one of the few TRUE VAPE CHAMBER devices on the market. Well Done ATMOS! When my order was placed the evening of 20 March, why was the package not turned over to FedEx until 27 March other than that your phone customer service was very courteous and nice and I can’t wait to get my shipment. I love the Boss ATMOS that I have had for 9 years and am looking forward to the new and improved version, even if it has taken over 10 days to arrive! . . . (Why my wife Rosemary is associated with this review is unknown). . . . I go by Hal (Nick name) April 2 2024 Finally ! I have notices that my package did make it to Salt Lake City and will be delivered! Only took 11 days ! Are ATMOS products made in China? Thank you though! Looking forward to using the upgraded newer version!

I had a very satisfying experience with… I had a very satisfying experience with one of your products in the past. Your website has improved a lot and is very user-friendly. The online review and purchase experience is great. Thank you for giving me the opportunity to share this review.

THE ABSOLUTELY WORST CUSTOMER SERVICE!!! I ordered a Studio Rig back in October 2023. When I received my order, the Titanium Nail Chamber didn't work. I emailed them 5 times and called 3 times...all with no response. After 4 months I received a text from Atmosrx.com telling me they wouldn't replace the Titanium Nail Chamber but would give me 25% off if I buy another one. I told them I just wanted a replacement. Since then it has been 3 weeks and there once again is no response. I have contacted the BBB since.

Very, very poor customer service Very, very poor customer service. I placed an order and did not receive a confirmation email. I sent two emails to customer service and never got a response. At this point I feel like my order didn’t go through. Taking necessary action. Beware…