Toker Supply Needs to Break Out a Ruler Toker supply has sent me 3 downstems. None of them measures what they claim to measure and as a result they do not fit my glass piece. I have even sent pictures of how they do not measure as advertised. It seems they are incapable of actually reading what my complaint is. They actually sent me a duplicate downstem after I told them it did not fit. It didn’t fit the second time they sent it either. Also nice to see that the reviews they have asked me for are not being posted on their website. So, I guess they only want the reviews that make them look good. Truth is, I have spent over $25, written 3 e-mails to customer support, and written 2 reviews but I still have not received a downstem that fits my piece. I have ordered from another company and I suggest anyone else looking for a downstem do the same. After posting this I received notification from Toker Supply that I have been refunded. It’s the only thing they have done correctly

I had recently purchased two different… I had recently purchased two different items one glass and one silicone. I received both of them the way they were meant to be New and unused. The glass I've purchased before but the silicone I haven't purchased it before. I thought it all came apart and went back together for the most part. I stood corrected with the tip. The tip of The silicone doesn't go right back on when they glued it. I never actually used it. I originally felt like I was givin attitude when I tryed to get a replacement . which I am able to know but still.

Not bad but not good Got the bong one week, then the ash catcher and banger 2 weeks after, and the banger wasnt even the one i ordered, never ordering from here again.

Item was delivered within just a few… Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change your policy or practice with the whole "colors randomly chosen" bit. But I really appreciate the professionalism of your company thanks again!!!

Toker Supply seems to be a very good… Toker Supply seems to be a very good company. In the last several weeks I have purchased several different high quality products from them. There products are high quality, the website is well organized and easy to navigate, the shipping is free and quick, generally hard to say when items are sent through USPS but they seem to make it work with getting packages out the door quickly. One of the items I purchased was a combo set and it was missing two small items, I contacted them and they responded by notifying me that they sent the missing pieces within 1 day. Doesn’t get much better!