I placed my order and saw that the… I placed my order and saw that the shipping address was missing lot 23. I emailed immediately and to give address correction. I emailed again the following day because I didn’t hear from them. I explained that the address was missing the lot number and it would be returned to sender. It was returned to sender and I am disappointed. I am still waiting to hear back from them. I want them to resend my order or get a refund.

Item never recieved… I placed my order on the 3rd and today is the 9th. They advertise 3 to 5 day delivery.When I tracked the item it says that it has not yet been shipped and they are waiting on the package arrival before they can distribute it. Contacted customer service and they said they would check into it but still haven't heard anything. Will never buy from lou square again. Awful experience!!

Outstanding I was only in the area for… Outstanding I was only in the area for a short stint due to my wife having to come from San Antonio TX to Crestview FL. I ordered from Lou Square since I don't drive and had 8 Vapes delivered in a Tim manner. Thx again, be blessed and when I get back to SATX then when needed I'll be ordering from ya'll again, thx again and be blessed, Tim

Terrible Service No notification of delivery. Bad communication when questioned where delivery is. Quick enough to take your money then bombard you with a load of pointless emails yet cant tell you about your order. Will be seeking a refund. They say their service is to take away the hassle of going to a shop whereas in reality dealing with this has been much more hassle. Very dissapointed and over $150 out of pocket

Placed order on 12th April Placed order on 12th April. They say 1 to 3 days shipping. Today is 15th April and package still hasnt been shipped out. They provided a tracking # for Sendle but that says awaiting package to be dropped off. tried reaching out to support via whatsapp, instagram and email still no response. See people are having the same issue with them as well. Absolutely horrible experience thus far with them. If anything changes, will be sure to update my review. Update: 26th April 2024 After some back and forth messaging them over whatsapp, i was finally able to get my packages. Though it seems they're telling everyone the same excuses, like copy paste . Upgrading my review from 1 star to 3 star just because i was able to get my stuff. Customer service is ass, they might as well just tell you the delivery time is 2 weeks instead of having customers on an unnecessary run around.