Hands down, THE BEST experience! Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the manufacturers quality control department totally missed it. I called TWEL and (I think her name was) Tiffany, had me send some pictures to show what the issue was. She reviewed them and had another one sent out right away at no charge to me. Her pleasant tone and overall attitude toward the situation made me a full blown advocate for their business.

Awesome company and continue to use… Awesome company and continue to use totally wicked exclusively. Great customer service and great products. I buy all of my supplies from them. The batteries are high quality cells, the mods are robust and keep working no matter how many times I have dropped it getting out of my truck. The tanks are just as robust and sturdy. I have yet to break a tank. The coils hold up well. I usually buy one flavor of liquid and it tastes great, no matter what “brand” I purchase.

It’s all in the details ;) Always a great experience with these guys.. which is why I still prefer them and seek them out online from here in Michigan. They have excellent qualities in customer service (something that’s faded from most places) and the products never disappoint.

Have always helped me well above and… Have always helped me well above and beyond- I always call when I need help and always received first class service, with absolutely no up-sales strategy. The couple friends that vape love you guys as well- thank you for being a cut above the rest!

FLAWLESS CUSTOMER SERVICE I had NEVER, in my 45 years of life, had a relationship with a company that takes such pride in how their customers are treated until I was introduced to TOTALLY WICKED! It amazed me each time I placed an order, whether online or over the phone, I was always treated like a valued customer and made to feel like I mattered. Their customer service is FLAWLESS.