Great experience with the Puffco Great experience with the Puffco costumer service. My battery got damaged and I sent it back to Puffco, after a week, Puffco costumer service sent me a new base. Puffco is a great product and their customer service works great! I highly recommend this product!

Sydnee was very helpful in assisting… Sydnee was very helpful in assisting with trouble shooting what was wrong with my peak, once discovered it was defective, they were able to get a replacement sent my way! Sydnee was also helpful in letting me know steps to take for the issue not to happen again!

Excellent customer support We purchased our Peak 2 months ago, and 100% due to user error we broke the atomizer. Puffco support was super fast and helpful, and were able to assist me in ordering a new part in a very speedy manor. Extremely friendly and helpful, would recommend their products to anyone!

Worst customer service! Worst customer service! I ordered over $400 of product and missed the first delivery attempt (6 hours earlier than estimated arrival time so I was at work). Customer service doesn’t care and it’s been over a week w/ little to no response. I still haven’t received my order and haven’t been updated by Puffco… even though I’ve reached out 4 times. VERY DISAPPOINTED. RECONSIDERING BUYING FROM THEM!!

I was having issues with my Puffco… I was having issues with my Puffco after an interruption during the updating process. Ron sent a troubleshooting guide, and my dear Tocahontas is back up and running with the colors of the dabs!