The agent Cass The agent Cass, was absolutely fantastic. Solved my problem in a few minutes. New parts in the post and I'm extremely satisfied with both the puffco policy and customer care . If I could give 10 stars I would.

Miranda was GREAT Miranda was GREAT! Super helpful and was able to get me warranty coverage a few weeks after the 1-year had expired. I had intermittent issues with the device and was in contact with the customer service teams a few times. Each time everyone was helpful and responsive. I ended up getting the entire base replaced at no cost and thus far, it works like a charm. Thanks again, Miranda.

Shout out Sydnee Sydnee was very straightforward and clear with the instructions once we got in contact. All was resolved and explained in the span of 3 emails making it super easy and stress-free

Sydnee was very helpful in assisting… Sydnee was very helpful in assisting with trouble shooting what was wrong with my peak, once discovered it was defective, they were able to get a replacement sent my way! Sydnee was also helpful in letting me know steps to take for the issue not to happen again!

The support staff is amazing The support staff is amazing. I broke my puffco on accident and rest assured, a staff member was able to offer me a one-time courtesy replacement puffco! Off the walls legendary! Best company and for sure the future of yabbing right here! 10/10