Hannah was very helpful and sweet Hannah was very helpful and sweet! She helped me fix my problem quickly! I broke my glass and they’re sending me a new one free of charge, wasn’t expecting this level of customer service but I’m really happy with it and I’ll be buying more puffco products in the future

Puffco is amazing and Cass was great support! Cass was great support! I have been putting off dealing with my hot knife warranty claim and she made the process so smooth and easy! Quick with answers and a solution. I’ve only had to utilize the warranties 2 times in probably 7 years so I’m already a huge fan, but their customer service is always exceptional.

Jarrod or Semi(discord name) was one of… Jarrod or Semi(discord name) was one of the best helpers ive had with customer support in a long time. Saw me looking for help, approached me kindly and step by step solved my issue, borderline instantaneously. I dont normally leave reviews, but sometimes good people deserve recognition. reward that man!

Puffco is a trash brand Puffco is a trash brand, I bought my puff co for christmas for my boyfriend. The first day we got it, it would not work at all. It kept throwing red lights over and over again. We emailed customer service which took soooo long only for them to tell us that we should check out this youtube video to help us basically take it apart and put it back together. After that it worked for less than a week before it completely stopped working. We reached out to puffco and they ultimately didn’t care or do anything to help us beside recommend a youtube video. I ended up purchasing another atomizer thinking that was the issue, but the atomizer just keeps throwing a rainbow code.Now here we are months later with wasted money on a company that only cares about their profit. Before purchasing the puffco we had used an off brand e-rig, which was way better, reliable and not so expensive (literally like half the cost of puffco) WASTE OF MONEY. DONT INVEST IN PUFFCO.

Worst customer service! Worst customer service! I ordered over $400 of product and missed the first delivery attempt (6 hours earlier than estimated arrival time so I was at work). Customer service doesn’t care and it’s been over a week w/ little to no response. I still haven’t received my order and haven’t been updated by Puffco… even though I’ve reached out 4 times. VERY DISAPPOINTED. RECONSIDERING BUYING FROM THEM!!